VITA Program Manager

United Way of the Plains; Wichita (KS); On-site; USD 52,000 - 76,000; Full time

Job summary

United Way of the Plains is seeking a Volunteer Income Tax Assistance (VITA) Program Manager to lead tax preparation services across multiple sites and online self‑filing options. The role partners with IRS, KDOR, and SPEC programs to deliver accessible services to qualified individuals, while representing the organization with stakeholders.

The ideal candidate will be an excellent communicator, detail oriented, and able to manage several projects simultaneously during tax season.

Qualifications

• Excellent interpersonal, written, and verbal communication skills.
• Demonstrated high accuracy and problem solving.
• Strong relationship and team‑building skills with ability to lead others.
• Self‑motivated with ability to manage multiple priorities and flexible.
• Availability for tax-season evenings and Saturdays.
• VITA training and IRS requirements will be provided.
• Bachelor’s degree or equivalent in social services, program planning, or tax services.
• Valid driver’s license and reliable transportation.

Responsibilities

• Plan, coordinate, and execute in‑person and virtual VITA tax services and site locations.
• Conduct outreach to partners and stakeholders to expand service access.
• Coordinate volunteer recruitment, retention, and program promotion.
• Develop, implement, and report essential VITA program components.
• Develop and supervise volunteer training and site operations oversight.
• Manage grant reporting, budgets, and collaboration with partners.
• Prepare required forms for IRS SPEC and VITA grants.

Skills

Interpersonal communication

Written communication

Verbal communication

Attention to detail

Problem solving

Team leadership

Multitasking

Flexibility

IRS/VITA training

Driver's license

Education

Bachelor’s degree or equivalent experience

Job description

Volunteer Income Tax Assistance (VITA) Program Manager

The VITA Program Manager is a full-time position that serves a key role in the United Way of the Plains impact area of financial security by providing program management for multiple free tax filing services for qualified individuals in our community. These services are provided in partnership with the Internal Revenue Service (IRS), Kansas Department of Revenue (KDOR), and Stakeholder Partnerships, Education, and Communication (SPEC) programs. The successful candidate for this role will be one who has a passion to serve others, is an excellent communicator, and can positively represent United Way of the Plains with stakeholders.

KEY RESPONSIBILITIES

• Plan, coordinate, and execute service delivery for in-person VITA tax preparation, virtual tax preparation, and online self-filing services. This will include the support and maintenance of existing program site locations as well as identifying and cultivating new site locations to increase service accessibility.
• Execute in-person outreach throughout the United Way of the Plains catchment area, engage prospective partners, build awareness of Financial Security goals and services, and facilitate integration of supportive partnerships to meet client needs.
• Collaborate with internal teams to coordinate volunteer recruitment and retention, program promotion, and related collateral.
• Assist in developing, implementing, and reporting vital components for the VITA program.
• Develop and supervise volunteer training, and assist as needed.
• Ensure quality service delivery by overseeing site operations, quality assurance efforts, and maintaining strong community partnerships.
• Provide grant management and reporting, including outcomes and budget tracking and documentation.
• Prepare and submit all required forms for IRS SPEC, VITA Grant, and other partners as necessary.
• Interview and hire seasonal site coordinators.
• Manage planning, coordination, and implementation of outreach activities and special events.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required. The ideal candidate will have the following education and skill requirements:

• Excellent interpersonal, written, and verbal communication skills.
• Demonstrated ability for a high level of accuracy, attention to detail, and problem-solving skills.
• Demonstrated strong relationship and team-building skills with ability to lead and motivate others.
• Self-motivated with ability to manage multiple priorities by being flexible, creative, curious, energetic, and inclusive.
• Must be available to work flexible hours during the tax season, including evenings and Saturdays.
• Must complete VITA training and certification in accordance with IRS and United Way of the Plains requirements. This training will be provided.
• Bachelor’s degree or equivalent relevant work experience in social services, service program planning and delivery, tax services.
• Must have a good driving record, valid driver’s license, and means of transportation.

NON-NEGOTIABLE HIRING CRITERIA

• Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.
• Ability to interact in a positive way with individuals and groups.
• Must be flexible and multitask-oriented; can adapt to changing priorities.
• Can work independently and responsibly while managing numerous projects simultaneously.
• Dependable and reliable to meet deadlines; remains calm under pressure.
• Lead by personal example; your word is your bond.
• Possess excellent judgment and creative problem-solving skills.
• Helps create a work environment that embraces and appreciates diversity.

PHYSICAL DEMANDS

In order to successfully perform the essential functions of this position, the employee must be able to:

• Actively listen and communicate clearly
• Speak publicly
• Walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another, and stoop, kneel, crouch, or crawl
• Ability to lift/push/pull and carry 30 pounds
• Vision abilities required by this job include close and far.
• Ability to operate a computer keyboard.

WORK SCHEDULE

Normal schedule would be full-time Monday-Friday during normal business hours; however, flexibility to work extended hours and/or weekends during tax filing season will be required.