Visual Merchandising Lead & Store Team Coach

The Paper Store; Wayne (NJ); On-site; USD 30,000 - 36,000; Full time

Job summary

The Paper Store in Wayne, NJ is seeking a Department Manager to deliver exceptional customer service and lead a high-performing team. You will train staff, manage payroll within budget, and uphold visual presentation standards while ensuring operational efficiency.

Responsibilities include coaching associates, driving sales, managing the sales floor, and executing company directives. A college degree and retail experience are preferred; flexible scheduling is required.

Qualifications

• Experience in specialty retail preferred.
• College degree preferred.
• Able to multitask while assisting customers.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Model the GUEST service approach and deliver World Class Service.
• Greet and welcome customers warmly.
• Understand customer needs and ask open-ended questions.
• Explain product features and benefits with in-depth knowledge.
• Suggest additional items using effective selling techniques.
• Build customer loyalty through friendly and respectful service.
• Lead store operations including opening/closing and floor management.
• Coach associates on merchandising, operations and training.

Skills

Customer service

Sales skills

Leadership

Training

Communication

Teamwork

Attention to detail

Education

College degree

Tools

Microsoft Office

POS Systems

Job description

The Paper Store in Wayne, NJ is seeking a Department Manager to deliver exceptional customer service and lead a high-performing team. You will train staff, manage payroll within budget, and uphold visual presentation standards while ensuring operational efficiency.

Responsibilities include coaching associates, driving sales, managing the sales floor, and executing company directives. A college degree and retail experience are preferred; flexible scheduling is required.