Retail Department Manager & Team Leader

The Paper Store; Jenkintown (PA); On-site; USD 57,308,000 - 74,501,000; Full time

Job summary

The Paper Store in Jenkintown, PA is seeking a Department Manager to lead daily operations and drive exceptional customer experiences. You will recruit and train staff, manage payroll within budget, and ensure visual and operational standards across the store.

Responsibilities include coaching teams, executing promotions, and maintaining TPS brand standards while delivering world-class service to every guest.

Qualifications

• Previous experience in specialty retail is preferred
• Demonstrate an ability to multi task while being attentive to customers
• Ability to adapt to and lead change
• Proficient in using Microsoft Office and POS Systems
• Ability to be mobile on the sales floor and/or stock room for extended periods of time
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Ability to work well, and be a leader, in a team environment
• Possess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder
• Ability to work autonomously while paying strong attention to detail
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques
• Willingness to travel to new store openings, store remodels, etc.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers' needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador by building loyalty with friendly, attentive and respectful service
• Lead and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs

Skills

Customer service

Leadership

Sales

Microsoft Office

POS systems

Tools

POS System

MS Office

Job description

The Paper Store in Jenkintown, PA is seeking a Department Manager to lead daily operations and drive exceptional customer experiences. You will recruit and train staff, manage payroll within budget, and ensure visual and operational standards across the store.

Responsibilities include coaching teams, executing promotions, and maintaining TPS brand standards while delivering world-class service to every guest.