Visual Merchandising Lead - Create Joyful Store Experiences

The Paper Store, Inc.; East Hanover (NJ); On-site; USD 28,000 - 33,000; Full time

Job summary

The Paper Store in East Hanover, NJ is seeking a Visual Department Manager to bring our brand to life through engaging displays, compelling product storytelling, and outstanding customer service. You will lead visual execution, develop associates, and drive sales by creating an inspiring, easy-to-shop environment.

You will train and coach team members, manage floor sets and promotions, partner with Store Leadership on inventory and trends, and ensure all signage and displays meet brand

Qualifications

• 2+ years of retail leadership, visual merchandising, or department management experience preferred
• Passionate about merchandising, presentation, design, and creating memorable customer experiences
• Strong organizational, planning, and time-management skills
• Ability to prioritize multiple projects in a fast-paced retail environment
• Comfortable leading, coaching, and motivating teams
• Detail-oriented with a strong sense of ownership and accountability
• Flexible availability, including evenings, weekends, and holidays
• Experience in specialty retail, apparel, home décor, gifting, lifestyle, or related retail environments preferred

Responsibilities

• Create visually compelling merchandise presentations that inspire customers, tell a product story, and drive sales
• Execute and maintain visual merchandising standards across apparel, accessories, jewelry, home décor, seasonal merchandise, gifting, and impulse categories
• Lead the execution of floor sets, promotional displays, marketing campaigns, and new product launches
• Train and coach associates on visual merchandising standards, product presentation, and brand storytelling
• Evaluate the sales floor daily and make merchandising adjustments to maximize sales, improve product visibility, and enhance the customer experience
• Partner with Store Leadership to identify opportunities related to inventory levels, replenishment, selling trends, and seasonal business needs
• Ensure all visual merchandising directives, signage, marketing materials, and promotional displays are executed accurately and on schedule
• Maintain strong partnerships with Store Leadership, District Managers, Corporate Merchandising, Hallmark Merchandisers, and Visual teams
• Support the development of associates through coaching, training, recognition, and accountability
• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering exceptional customer experiences
• Build customer loyalty by creating an inspiring, welcoming, and easy-to-shop store environment
• Maintain a clean, organized, safe, and visually impactful sales floor and stockroom
• Support inventory accuracy, replenishment processes, and asset protection initiatives
• Stay current on product knowledge, promotions, and merchandising trends to ensure the store remains fresh, relevant, and customer-focused
• Perform opening and closing procedures, sales floor management, and other leadership responsibilities as assigned
• Complete all tasks and projects as directed by Store Leadership and District Leadership
• Comply with all company policies, procedures, and operational standards

Skills

Retail leadership

Visual merchandising

Team coaching

Organizational skills

Time management

Customer service orientation

Job description

The Paper Store in East Hanover, NJ is seeking a Visual Department Manager to bring our brand to life through engaging displays, compelling product storytelling, and outstanding customer service. You will lead visual execution, develop associates, and drive sales by creating an inspiring, easy-to-shop environment.

You will train and coach team members, manage floor sets and promotions, partner with Store Leadership on inventory and trends, and ensure all signage and displays meet brand