Visual Merchandising Captain — Trend-Driven Displays

Macy's; Chesapeake (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Learning and development

Job summary

Macy’s is excited to welcome a Visual Support Captain to support creative merchandise presentations, seasonal trends, and three-dimensional visual displays across our store. You will lead a proactive customer-focused culture and collaborate with merchandising teams to ensure brand-aligned visuals and promotional accuracy.

With 1–2 years in retail merchandising or visual display, you’ll help customers, maintain presentations, and support regional leaders while contributing to an inclusive,

Qualifications

• 1-2 years of Retail merchandising and/or visual display experience is required
• Art, design, or creative background; awareness of current fashion trends preferred

Responsibilities

• Help build a proactive and solution-oriented customer-centric culture by leading a compelling visual presentation in the store.
• Demonstrate a keen understanding of trend messaging and seasonal fashion trend statements.
• Collaborate with, guide, and support merchandising teams in their workload completion.
• Update and maintain mannequin and visual presentations that upholds the Macy's brand and Create three-dimensional visual merchandising displays.
• Greet and assist customers with locating and retrieving items and make appropriate partnerships for assistance when necessary.
• Demonstrate full understanding of store products, services, loyalty programs, and Macy's point of sale systems and use knowledge to help customers find what they need and suggest additional items.
• Ensure high-level of customer service through problem-solving and customer-focused resolutions.
• Ensure accuracy of promotional presentation, merchandise placement of key items, merchandising standards, proper fixture utilization and merchandising techniques.
• Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment through maintaining accessibility standards.
• Perform sales and/or support duties in addition to your direct visual responsibilities.
• Work with all levels of store partners and in alignment with the Regional Visual leaders.
• Meet with People Leaders throughout the day to reassess workload and priorities and provide continuous feedback that drives a positive customer experience, improves our processes, and aligns to our merchandising guidelines.
• Educate all colleagues on basic merchandising and visual presentation.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Skills

Retail merchandising

Visual display

Job description

Macy’s is excited to welcome a Visual Support Captain to support creative merchandise presentations, seasonal trends, and three-dimensional visual displays across our store. You will lead a proactive customer-focused culture and collaborate with merchandising teams to ensure brand-aligned visuals and promotional accuracy.

With 1–2 years in retail merchandising or visual display, you’ll help customers, maintain presentations, and support regional leaders while contributing to an inclusive,