Visual Merchandiser Growth Path in Retail Ops

Ralph Lauren; Branson (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Ralph Lauren is seeking an Operations Support Associate for Polo Ralph Lauren to ensure smooth daily store operations, from receiving deliveries to stockroom organization and supporting the sales floor. The role supports inventory levels, replenishment, and customer service in a high-volume environment.

Primary responsibilities include processing freight, RFID scans, ship-to-home orders, and maintaining store standards while collaborating with the team to deliver exceptional customer experiences.

Qualifications

• Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; lift up to 30 lbs.
• Ability to work a flexible schedule including day, evening, weekends and may include overnight shifts and travel as required.

Responsibilities

• Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging.
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement.
• Execute daily RFID inventory scans for accurate floor replenishment.
• Manage "Ship to Home" orders and store-to-store transfers.
• Complete ISOS replenishment activities and stock room resets.
• Process retickets, create tags, and associate RFID tags.
• Maintain organized stockroom and sales floor inventory levels using company guidelines.
• Create memorable customer experiences through exceptional service.
• Support Brand Ambassadors with stock checks and merchandise delivery.
• Greet and assist customers with their shopping needs when on sales floor.
• Process sales transactions and follow company policies for returns, discounts, and customer data capture.
• Maintain clean, welcoming sales floor and fitting rooms.
• Balance operational tasks while prioritizing customer experience.
• Participate in visual merchandising of sales floor.
• Maintain store presentation standards following company guidelines.
• Provide feedback to Management on product and category opportunities.
• Foster a positive work environment aligned with RL values.
• Collaborate effectively with team members.
• Participate in training and company initiatives.
• Support store operations in both front and back of house functions.

Job description

Ralph Lauren is seeking an Operations Support Associate for Polo Ralph Lauren to ensure smooth daily store operations, from receiving deliveries to stockroom organization and supporting the sales floor. The role supports inventory levels, replenishment, and customer service in a high-volume environment.

Primary responsibilities include processing freight, RFID scans, ship-to-home orders, and maintaining store standards while collaborating with the team to deliver exceptional customer experiences.