Visitors Services Specialist

CoolWorks.com - Jobs in Great Places; Gorham (ME); On-site; USD 15,218 - 21,674; Full time

Benefits offered by this job

Dorm-style room for $75/week, meals included

30% discount on AMC Merchandise

Free Annual AMC Membership

Paid Time Off, depending on length of service

Job summary

The Appalachian Mountain Club is hiring a Front Desk Attendant in Gorham, Maine. You will represent AMC by managing front desk operations, welcoming guests, and providing superior customer service while promoting AMC’s programs.

Responsibilities include guest interactions, handling reservations, managing transactions, and assisting in various tasks at the Pinkham Notch Center. Ideal candidates are enthusiastic, detail-oriented, and enjoy working with the public, with strong communication skills and prior hospitality experience preferred.

Qualifications

• Demonstrated commitment to organizational goals.
• Proven ability to multitask without supervision.
• Reliable transportation unless living onsite.
• Ability to lift up to 20 pounds and carry up to 30 pounds.

Responsibilities

• Manage guest reservations and front desk operations.
• Ensure prompt handling of information requests.
• Promote AMC's services and programs actively.

Skills

Excellent guest services skills

Strong computer skills

Effective typing

Written communication skills

Hospitality experience

Tools

Salesforce

Office 365

Maestro

Job description

Ready to dive into epic outdoor adventures and make a positive impact on the environment? Look no further than the Appalachian Mountain Club (AMC) - the oldest conservation, education, and recreation organization in the USA! Our passion for the outdoors knows no bounds, and we want YOU to be a part of it. As an employee, you'll unlock access to exciting programs, policies, and procedures that empower you to make a real difference. Join the AMC team now and embark on the journey of a lifetime!

What you’ll be doing at AMC

• Represent AMC at the Pinkham Notch Center front desk.
• Welcome and assist day and overnight visitors and guests.
• Accurately manage, create, or modify guest reservations for any AMC facilities as required.
• Accurately and reliably oversee the cash handling and credit card transactions on both A.M & P.M and shifts.
• Work hand in hand with management staff to monitor inventory and maintain general upkeep and increase sales in the retail stores.
• Answer all incoming phone calls and respond or transfer appropriately and professionally.
• Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest.
• Ensure the prompt and professional handling of information requests by both volunteers and employees through a variety of means from public (phone, e-mail, in person, etc.).
• Actively promote and provide up to date information on the services and programs of the AMC and encourage membership to support AMC’s public service efforts.
• Provide accurate and knowledgeable information and advice on a variety of topics such as seasonal backcountry conditions, White Mountain National Forest opportunities and policies, backcountry supplies and equipment, and area points of interest.

Support the front desk with other initiatives

• Assist in the maintenance of the Pinkham Notch Center's appearance including informational brochures and resources at the main desk and associated areas and kiosks.
• Safely respond to alarm, medical, weather, illegal activity, or other emergencies while providing security for our guests, visitors, and employees.Assist in the response to search and rescue incidents by providing communication, and other resources needed to respond to backcountry emergencies.
• Provide guidance and support for volunteers to ensure the highest standards of service and productivity.
• Assist the custodial staff in cleaning windows, vacuuming, snow removal, restroom and parking lot maintenance as needed or requested.
• Perform dinner talks when needed.
• Attend trainings, meetings, and complete special projects as assigned by the supervisor.

What AMC is Looking for

• All AMC positions require excellent guest services skills and a demonstrated commitment to the goals of the organization.
• The Front Desk Attendant should have a good working knowledge of the local area, have strong computer skills and must enjoy working with the public.
• Proven ability to successfully accomplish multiple tasks without direct supervision, required.
• Aptitude for making quick, yet well-thought-out, decisions regarding customer service standards, internal procedures and potential emergencies, required.
• Must have reliable transportation unless living onsite.
• Exceptional customer service skills and ability to be a team player within a detail-oriented, fast‑paced environment.
• Must be a person who is enthusiastic and enjoys working with the public.
• Computer competency coupled with effective typing and strong written communication skills is required. Prior knowledge of Maestro, Salesforce, Office 365 is helpful.
• Prior hospitality experience is desirable. Familiarity with the White Mountain National Forest and proactive attitude regarding AMC programs and mission is strongly preferred.
• Must be willing to work weekends, holidays, mornings and evenings.
• Physical requirements of this position include ability to work in an office setting, operate computers, stand for 8+ hours a day, sit, bend at waist, carry up to 30 pounds, lift up to 20 pounds from floor level to waist level.
• Enthusiasm for AMC programs and mission, required.
• CPR/WFA certification, desirable.

What AMC Can Offer You

Salary Range: $13.39/hour

We are committed to fair compensation practices, and we encourage qualified candidates to apply. The initial salary represents our starting point, and our compensation philosophy is designed to reward and recognize the contributions of our employees as they grow within the organization. External candidates typically begin their journey with us at the

starting point of the salary range. The final compensation offer will be based on factors such as experience, education, skills, and geographic differential relevant to the position, and will be discussed during the interview process.

Benefits

• Room & Board: Dorm‑style room for $75/week – meals included, too!
• Insurance: Available with positions that are 6 months or longer and when working greater than 30 hours per week
• Retirement: Voluntary 403(b) Contribution
• Paid Time Off: earn up to 10 days of paid earned time depending on length of service
• Other Team Member Perks:
  30% discount on AMC Merchandise
  Free Annual AMC Membership
  4 Free nights at AMC locations
  Prodeal discounts on equipment & gear and more!