Visitor Services Manager: Lead Programs & Scheduling

Lake Metroparks; Concord Township (OH); On-site; USD 53,000 - 92,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

OPERS retirement system

Paid leave (vacation, personal, sick,

Job summary

Lake Metroparks is seeking a Full-Time Visitors Services Manager to lead visitor services operations at Concord Woods Nature Park, Concord Township, Ohio. The role includes supervision, scheduling, customer service, and financial procedures to ensure accurate and respectful service for participants and community partners.

Responsibilities cover program registration, facility use, and event coordination, with a schedule that may include evenings or weekends.

Qualifications

• Associate degree preferred; equivalent education may be considered.
• At least three years of customer service/visitor services experience required.
• One to two years supervisory or lead-worker experience required; three+ years preferred.
• Must possess a valid driver’s license and be insurable under Lake Metroparks' liability policy.
• Pre-employment drug screen and background check required.
• Ability to work evenings, weekends, and holidays as needed.
• Ability to travel between Lake Metroparks locations and operate assigned vehicles.
• Ability to lead projects, staff and service functions.

Responsibilities

• Follows safety procedures and supports a safe environment for participants, visitors, volunteers, and staff.
• Develops and updates departmental policies and service standards.
• Supervises visitor services staff, including hiring, training, scheduling, and coaching.
• Verifies daily receipts and deposits; supports financial reporting.
• Oversees software systems and coordinates with IT for registration, payment, and reporting.
• Manages staff schedules to ensure service coverage.
• Administers payment card processing and financial controls.
• Manages budget and monitors expenditures.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Conflict resolution

Supervisory experience

Training

Scheduling

Recordkeeping

Confidential information handling

Education

Associate degree preferred

Tools

Registration software

Microsoft Office

Job description

Lake Metroparks is seeking a Full-Time Visitors Services Manager to lead visitor services operations at Concord Woods Nature Park, Concord Township, Ohio. The role includes supervision, scheduling, customer service, and financial procedures to ensure accurate and respectful service for participants and community partners.

Responsibilities cover program registration, facility use, and event coordination, with a schedule that may include evenings or weekends.