Membership & Visitor Services Representative

Denver Botanic Gardens; Denver (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision plan

Life Insurance

Job summary

Denver Botanic Gardens is seeking a Full Time Membership & Visitor Services Representative in the Membership Department. This role focuses on delivering outstanding visitor experiences, processing admissions, memberships, classes and events, and supporting access services at multiple Information Desks.

Responsibilities include handling payments, updating member records in Raiser's Edge, and ensuring smooth operations during events, with some evening/weekend shifts.

Qualifications

• Proven excellent customer service, interpersonal and communication skills.
• Ability to handle money and balance cash drawer accurately.
• Experience in admissions or visitor services is preferred.

Responsibilities

• Provide positive visitor experience through courteous service.
• Process transactions for admissions, memberships, classes, events, and tours.
• Oversee lost and found and wheelchair/stroller checkout at information desks.
• Open, close and reconcile ATM cash drawers; manage member data and cards.

Skills

Customer service

Cash handling

Communication

Microsoft Office

Flexibility

Education

High school diploma / GED

1 year admissions experience (museum/cultural)

Tools

Raiser’s Edge

Job description

Description:

Description:

About Denver Botanic Gardens: Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs.
For more information, visit us online at www.botanicgardens.org.
Along With The Mission Of Bringing Plants To People, Our Core Values Are a Fundamental Driver Of The Gardens Culture. They Are:

Sustainability

We are devoted to an institutional, environmental and human sustainability.

Diversity

We champion inclusion, diversity, equity and accessibility for all we encounter, and also support programmatic, ecological and plant diversity.

Relevance.

We make connections with all people using a lens of inclusion, equity and responsiveness.

Transformation

We believe ever-evolving public gardens change the world and lead to positive transformation of human spirit and knowledge.

Denver Botanic Gardens Is Currently Seeking a Full Time Membership & Visitor Services Representative In Our Membership Department! Read Below To See If The Requirements Might Be a Good Fit For You:

Position Summary

This position provides a positive visitor experience through prompt, pleasant and courteous service. It processes transactions for items at Denver Botanic Gardens including, but not limited to, general admission, memberships, classes, events and tours. Oversees lost and found and wheelchair and stroller checkout.
This position requires several forms of communication with the public, including but not limited to phone, computer and in person interactions.

General Duties and Responsibilities

• Provides outstanding customer service to all staff, visitors, and Denver Botanic Gardens customers, including but not limited to phone, in-person, written, verbal, and electronic communication.
• Proactively seeks to be knowledgeable of all Denver Botanic Gardens horticulture, exhibits, programs and events to reflect the experience and brand at the Gardens.
• Opens, closes and reconciles daily ATMS shifts.
• Creates bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens.
• Handles all aspects of onsite and phone membership sales, including taking payment through ATMS, recording member data in Raiser’s Edge and printing member cards, helps members with redemption of complimentary tickets to York St. and Chatfield Farms events.
• Runs daily attendance and member reports.
• Helps members and non-members with account management.
• Oversees lost and found and wheelchair and stroller checkout and at Information Desks in Boettcher Memorial Center and Freyer-Newman Center.
• Stocks and maintain brochures, rack cards, etc at Information Desks
• Greets meeting/event guests and contact appropriate staff.
• Maintains regular admissions hours, as well as operate during special events, including evenings and weekends as necessary.
• Acts as a positive role model.
• Works with all departments to assure the highest quality experience for all Denver Botanic Gardens visitors within the Visitors Center, Resource Center, Mordecai Children’s Garden and throughout the Gardens.
• Regular attendance at the worksite may be required. As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is at the discretion of management at all times.

Position Qualifications: Knowledge, Skills and Abilities

• The incumbent must have the ability to accurately enter data, count money and balance a cash drawer in a fast-paced and high-volume environment.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest,
• commissions, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must have proven excellent customer service, interpersonal, and communication skills in dealing with the public.
• Ability to maintain stability under pressure and able to deal well with stressful situations.
• Ability to be flexible and willing to modify plans, when necessary, throughout the day.
• Ability to work a flexible schedule, including evenings, weekends and/or holidays.
• Knowledge of Microsoft Suite products, specifically Word, Excel and Outlook and Teams.
• Ability to work overtime as necessary.
• Must be a positive representative of the Gardens both internally and externally at all times.
• Must work with respect and cooperation at all times with fellow employees and the public.
• Must be committed to working safely at all times.

Experience/Education

• High school diploma / GED and/or combination of education and equivalent experience is required.
• Minimum of 1 years of experience in admissions in a museum/cultural environment or similar type organization preferred.

Denver Botanic Gardens has an incredible benefits package for eligible employees!

Our major benefits include a choice of Medical Plans, a Dental and Vision Plan and Life Insurance Plan. We have a Flexible Spending Account (FSA) and a Healthcare Spending Account (HSA).
The Gardens offers a generous Retirement Savings Plan with Company contribution of 6% after one year of service for eligible participants.
The Gardens also offers paid holidays, vacation, sick time, and access to personal lines of insurance. Additional benefits include short-term and long-term disability coverage, an Employee Assistance Program (EAP) and an RTD ECO pass.
For eligible employees, The Gardens employment also includes a complimentary Denver Botanic Gardens Membership, access to Gardens education classes and summer concert tickets.

Come work for a place that offers you SO much more than just a paycheck!