Membership & Visitor Services Specialist

Denver Botanic Gardens; Denver (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision plan

Life Insurance

Job summary

Denver Botanic Gardens is seeking a Full Time Membership & Visitor Services Representative in the Membership Department. This role focuses on delivering outstanding visitor experiences, processing admissions, memberships, classes and events, and supporting access services at multiple Information Desks.

Responsibilities include handling payments, updating member records in Raiser's Edge, and ensuring smooth operations during events, with some evening/weekend shifts.

Qualifications

• Proven excellent customer service, interpersonal and communication skills.
• Ability to handle money and balance cash drawer accurately.
• Experience in admissions or visitor services is preferred.

Responsibilities

• Provide positive visitor experience through courteous service.
• Process transactions for admissions, memberships, classes, events, and tours.
• Oversee lost and found and wheelchair/stroller checkout at information desks.
• Open, close and reconcile ATM cash drawers; manage member data and cards.

Skills

Customer service

Cash handling

Communication

Microsoft Office

Flexibility

Education

High school diploma / GED

1 year admissions experience (museum/cultural)

Tools

Raiser’s Edge

Job description

Denver Botanic Gardens is seeking a Full Time Membership & Visitor Services Representative in the Membership Department. This role focuses on delivering outstanding visitor experiences, processing admissions, memberships, classes and events, and supporting access services at multiple Information Desks.

Responsibilities include handling payments, updating member records in Raiser's Edge, and ensuring smooth operations during events, with some evening/weekend shifts.