Visitor Services Associate

Jamestown--yorktown-Foundation; Williamsburg (VA); On-site; USD 17,000 - 24,000; Part time

Job summary

Jamestown-Yorktown Foundation in Williamsburg, VA, and Yorktown, VA, seeks a Visitor Services Associate for part-time hours (20–30 per week) to greet visitors, assist with directions and ticketing, and share information about exhibits and programs.

The role requires strong customer service, cash handling, basic computer skills, and excellent communication. Two positions are available with hours per year 1,500 and 850 respectively.

Qualifications

• Excellent customer service skills.
• Basic cash handling skills including basic math.
• Basic computer skills.
• Excellent oral and written communication skills.

Responsibilities

• Greet and assist visitors and operate the ticketing system.
• Provide information about exhibits, facilities, and programming; promote tickets and offerings.
• Maintain cash-handling, safety, and confidentiality procedures; may assist with special programming.

Skills

Customer service

Cash handling

Computer skills

Communication

Job description

Title: Visitor Services Associate

Hiring Range: $15.00 per hour

Hours:Part-time wage position, approximately 20-30 hours per week

Agency: Jamestown-Yorktown Foundation

Location:Jamestown-Yorktown Foundation - Williamsburg, VA and Yorktown, VA

Agency Website:jyfmuseums.org

Recruitment Type: General Public - G

Job Duties

The Visitor Services Associate provides welcoming, knowledgeable, and engaging customer service to visitors at Jamestown Settlement and the American Revolution Museum at Yorktown. Responsibilities include greeting and assisting visitors, providing directions and information about exhibits, facilities, historical sites, and daily programming, and operating the ticketing system for ticket sales and redemptions. The position promotes Foundation offerings and combination tickets, responds to visitor questions and concerns, and supports a positive and safe visitor experience. Associates work collaboratively with team members, follow established cash-handling, safety, security, and confidentiality procedures, and may assist with special programming, weekends, holidays, and other duties as assigned.

We are hiring for 2 positions - One at 1,500 hours and another at 850 hours per year

Minimum Qualifications

• Excellent customer service skills


• Basic Cash Handling skills to include basic math skills of addition, subtraction, division, and multiplication.


• Basic computer skills


• Excellent oral and written communication skills

Additional Considerations

N/A

Contact Information

Name: Lee Ann Shelhorse

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.