Visitor Services Associate

Lacma; Los Angeles, Northern (CA, KY); Hybrid; USD 23,000 - 32,000; Part time

Job summary

LACMA is seeking a Visitor Services Associate (Temporary, Part-Time) to work front-of-house at the Ticket Office and in the museum. You will process admissions, memberships, and donations while delivering outstanding guest service to diverse visitors.

Responsibilities include promoting the membership program, handling payments, and providing accurate information about art works and exhibitions. Flexibility for holidays, nights, and weekends is required.

Qualifications

• Minimum 1 year in a high-volume, customer-service environment.
• Preferred background in Art History.
• Proficient in ticketing software; Tessitura experience preferred.
• Strong basic math skills.
• Availability to work flexible hours, including holidays, nights, and weekends.

Responsibilities

• Deliver exceptional service to guests front-of-house.
• Promote and support LACMA membership program.
• Manage register and process payments for tickets, memberships, donations.
• Provide gallery support and communicate art-specific details.
• Refer service concerns to Visitor Services Leadership team.
• Attend scheduled trainings as required.

Skills

Customer service

Cash handling

Sales skills

Communication

Attention to detail

Education

Art History background

Tools

Tessitura

Point-of-sale system

Job description

Visitor Services Associate (Temporary, Part-Time)

Visitor Services

Reporting to the Lead, the Visitor Services Associate is responsible for providing outstanding visitor service while working front‑of‑house posts at the Ticket Office or in the museum. The Associate processes and sells museum admission, special programming tickets, LACMA membership, and LACMA Fund donations. The Associate position also provides outstanding visitor service while working within select exhibition spaces ensuring that museum policies and procedures are upheld and sharing important information pertaining to specific works of art. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude at all times while working with a variety of LACMA constituencies, including the general public, members, donors, VIPs, and staff.

Responsibilities:

• Demonstrates a strong guest‑first mindset by consistently delivering exceptional service to both internal and external guests.
• Actively promotes, sells, and provides support for the LACMA membership program.
• Maintains a general understanding of LACMA’s policies, membership offerings, exhibitions, and programming schedules.
• Effectively communicates details regarding visitor experiences and specific works of art.
• Provides gallery support to visitors when necessary.
• Shares relevant and accurate information with colleagues, members, and visitors through clear written and verbal communication.
• Ensures consistent and reliable attendance.
• Participates in scheduled training sessions as required.
• Manages the register, processes payments for tickets, memberships, and donations, ensuring accuracy in cash handling.
• Refers guest service concerns, complaints, or unresolved queries to the Visitor Services Leadership team.
• Performs other assigned duties and projects as needed.
• The expected hourly rate for this Los Angeles, CA-based position is $20.00, subject to change.

Qualifications:

• Minimum of 1 year of experience in a high‑volume, customer service‑oriented environment.
• Preferred background in Art History.
• Proficient in ticketing software, with experience in Tessitura preferred.
• Strong basic math skills.
• Availability to work flexible hours, including holidays, nights, and weekends