Visitor Services Supervisor (Part-Time)

The Frick Museums and Art of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 20,127 - 28,666; Part time

Job summary

The Frick Museums and Art of Pittsburgh is looking for a Visitor Services Supervisor to oversee admissions and ticketing operations while ensuring a high-quality visitor experience. The ideal candidate will manage Museum Experience Associates, provide training, and support membership growth initiatives.

Candidates should have at least one year of supervisory experience, ideally in a cultural institution, and strong communication skills. The position requires flexible working hours, including evenings and weekends. This is a part-time role with an hourly rate of $17.71.

Qualifications

• Must have at least one year of previous supervisory experience.
• Experience with Point of Sale (POS) systems required.
• Must be proficient in all Microsoft Office applications.

Responsibilities

• Oversee daily admissions and ticketing operations.
• Support Museum Experience Associates and manage schedules.
• Provide training opportunities in customer service and reservation software.

Skills

Leadership

Customer service

Project management

Problem solving

Communication skills

Education

Bachelor’s degree preferred

Supervisory experience

Tools

Point of Sale (POS) systems

Microsoft Office

Job description

Visitor Services Supervisor

The Visitor Services Supervisor is a frontline leadership role responsible for overseeing daily admissions and ticketing operations while ensuring a welcoming, high-quality visitor experience. They will assist with supervision of Museum Experience Associates, liaise with staff and management, and collaborate with Learning and Membership teams to drive engagement, repeat visits, and membership growth. This role will report to the Manager of Visitor Services.

Hours: 28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends.
Reports to: Visitor Services Manager
Status: Part-time, Non-exempt

Salary: $17.71/hr.

Responsibilities:

1. Supervisory Responsibilities (60%):
   • Support Museum Experience Associates to ensure that the staff are properly equipped to successfully navigate frontline operations and feel confident in their day-to-day routines.
   • Schedule the Museum Experience Associates and distribute schedules in a timely manner.
   • Serve as site-wide Manager on Duty during operating hours, including on weekends and during special events/programs.
   • Be adept and flexible in assisting with site-wide operations and department needs.
2. Ticketing and Visitor Services Responsibilities (20%):
   • Provide continual learning and training opportunities in collaboration with the VS Manager for the MEAs about reservation software, telephone etiquette, customer services practices, membership specials, education technology content, and general site knowledge.
   • Maintain coverage for call-offs and/or breaks as needed.
   • Oversee and troubleshoot both the reservation and POS software and hardware needs, this includes managing/resolving trouble tickets with outside vendors, troubleshooting the phones.
   • Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures.
3. Administrative Responsibilities (20%):
   • Acting as team leader, assist the membership department with creating strategic opportunities for membership growth/sales on the front‑line.
   • Provide frontline staff with all pertinent documents needed for the week.
   • Other duties as assigned by Visitor Services Manager.

Qualifications:

• Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity.
• Availability to work evening and weekend events is required.
• Must have at least one (1) year of previous supervisory experience, cultural institutions a plus.
• Bachelor’s degree preferred, but supplemental additional experience will be considered.
• The successful candidate will be an enthusiastic, energetic individual who communicates in a positive and professional manner and enjoys working with people.
• Must have demonstrable experience in managing projects equally well independently, and as part of a team.
• Experience with Point of Sale (POS) systems required, Tessitura experience a plus.
• Able to multi-task, meet deadlines, and work well in a fast-paced work environment.
• Be an innovative problem solver, remain calm under pressure, and be capable of overcoming challenges as they arise.
• Must possess strong oral and written communication skills.
• The ability to communicate effectively with a wide variety of audiences is essential.
• Must be proficient in all Microsoft Office applications including Outlook, Word, Power Point, and Excel.
• Must have a valid driver’s license.
• Clearance of a background check.

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.