Visitor Relations Tour Guide

Chipton Ross; Mukilteo (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

Chipton-Ross is seeking 11 Tour Guides for a contract opportunity in Mukilteo, WA. Visitor Relations Tour Guides serve as brand representatives and are responsible for learning and presenting detailed Client content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Client Backstage Pass, and other interactive presentations.

This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading interactive

Qualifications

• 1+ years of customer service experience.
• Experience presenting, training, teaching, or acting in client-facing environments.
• Experience working in a team environment.
• Proven reliability, punctuality and regular attendance.
• Flexible schedule including weekends/holidays/early mornings.

Responsibilities

• Present detailed Client content and scripted material to deliver enhanced experiences (Everett Factory Tour, Client Backstage Pass, and other interactive presentations).
• Support engagement throughout the Future of Flight facility, including ticketing and lobby services.
• Lead interactive STEM activities (robotics, drone experiences) and interpret gallery exhibits.
• Coordinate with team to ensure on-time daily operations and align with Client brand policies.
• Maintain hospitable, customer-focused service and professional communication.

Skills

Customer service

Public speaking

Teamwork

Reliability

Flexible schedule

Education

High School diploma or GED

Tools

Microsoft Office tools

Job description

Job Description

Job #217548

Chipton-Ross is seeking 11 Tour Guides for a contract opportunity in Mukilteo, WA.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE)

• 1 or more years’ related work experience in a role which required strong customer service and communication skills
• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
• Experience working in a team environment
• Proven reliability, punctuality and regular attendance
• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays

POSITION RESPONSIBILITIES

Visitor Relations Tour Guides serve as brand representatives and are responsible for learning and presenting detailed Client content and scripted material to deliver enhanced experiences such as the Everett Factory Tour, Client Backstage Pass, and other interactive presentations. This role also supports engagement throughout the Future of Flight facility, including ticketing and lobby services, leading interactive STEM activities such as robotics and drone experiences, and interpretation of gallery exhibits. In addition to giving tours, responsibilities involve other tour operations assignments and posts. Visitor Relations team members must demonstrate active visitor engagement and customer-focus, as well as capacity and enthusiasm for learning and sharing accurate information about Client products and aviation concepts. They will coordinate with other team members to conduct daily on-time business processes to support Future of Flight priorities.

This opening is for full-time positions which will include work on weekends and holidays. Client Future of Flight is currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal need, special events, and operational growth. Duties may include (but are not limited to):

• Successful training completion is a contingency of employment.
• Engages customers proactively. Creates a positive impression of The Client Company, reflecting Client values in all activities and in all contact with the public.
• Memorizes and delivers scripted material and approved messaging to guests. Actively incorporates script updates and new content as required.
• Proficient with gallery and exhibit content and actively engages with visitors to share information accurately.
• Facilitates interactive experiences with general public, groups and event guests as requested.
• Proactively addresses and/or reports safety issues or concerns.
• Uses good judgment and teamwork to collaborative effectively on staffing coverage and rotations.
• Completes mandatory training assignments in a timely manner, and participates actively in team training and meetings.
• Complete assigned tasks as instructed and report back to leadership teammates with any concerns. Follows all Client and Client Brand Experience policies and procedures.
• Is gracious and hospitable at all times. Maintains poise under pressure, eye contact and has a friendly communication style, and strong customer service focus.
• Proficient with ticketing system and functions, and other locations as trained and assigned.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE)

• Must be able to work in standing or walking positions for up to six (6) hours per shift
• Six months’ experience giving public tours and/or public speaking
• Six months’ experience with technology related to events, exhibits, or POS
• Proficient with Microsoft Office tools
• Any experience with client and/or client Future of Flight

PHYSICAL REQUIREMENTS

• Punctual attendance and compliance with daily team rotation and break schedules
• Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
• Professional written and verbal communication skills, information retention skills
• Frequent walking on various surfaces and standing
• Occasional stair climbing/descent
• Occasional to frequent sitting
• Occasional grasping/handling and keyboarding/mouse use
• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment

REQUIRED EDUCATION

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years’ related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years’ related work, Bachelor, etc.).

WORK HOURS

THURSDAY-MONDAY; 8:00 AM - 6:00 PM. 33-40 HOURS/WEEK. Working hours are various as they are open 7 days per week.

ADDITIONAL INFORMATION

• Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date.
• Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Chipton-Ross provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, protected veteran status, genetic information, or any other characteristic protected by Federal, State or local law. This policy governs all areas of employment at Chipton-Ross, including recruiting, hiring, training, assignment, promotions, compensation, benefits, discipline, and terminations.