Customer Service Representative

ACL Digital; Mukilteo (WA); On-site; USD 30,000 - 39,000; Full time

Job summary

An established industry player is seeking a dynamic individual for a customer service role focused on enhancing visitor experiences at an aviation exhibit. This position involves engaging warmly with diverse audiences, managing ticket sales, and providing general guest services. The ideal candidate will thrive in a fast-paced environment, demonstrate strong communication skills, and adapt quickly to new information. If you are passionate about customer service and technology, this opportunity offers a chance to contribute to a unique and exciting experience for visitors, all while working onsite in Mukilteo.

Qualifications

• Six months’ experience in customer service and event-related technology.
• Proficient in using Microsoft Office tools for administrative tasks.
• Proficient with Microsoft Office tools.

Responsibilities

• Focus on Future of Flight operations, including ticket sales and guest services.
• Engage with visitors, ensuring a positive and informative experience.
• Maintain punctuality and consistent attendance; support smooth operations.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Proficiency

Adaptability

Tools

Microsoft Office

POS Technology

Microsoft Office

Job description

Duration: 6 months, Contract with possible extension

Hours: 33-40 hours/week Thursday-Monday

Location: 100% onsite in Mukilteo, WA

Interview Information:

2 rounds of interviews: 1 phone screen, 1 onsite interview.

The successful candidate:

• Engages with diverse audiences warmly and professionally, consistently displaying hospitality and grace.
• Stays calm and composed under pressure, making strong eye contact and maintaining a friendly, service-oriented communication style.
• Handles difficult customer interactions by resolving complaints quickly and positively, ensuring customer satisfaction.
• Communicates fluently in English, with the ability to engage in additional languages a plus.
• Quickly learns and effectively shares information, helping visitors feel informed and engaged with exhibits and experiences.
• Adapts quickly to new information and consistently follows standard procedures to ensure smooth operations.
• Stands for extended periods (6+ hours), working across various locations such as ticket desk, gallery and other locations as assigned.
• Must maintain punctuality and consistent attendance, ensuring reliable support for visitors.
• Operates event, exhibit, or POS technology with proficiency, using it to enhance the visitor experience.
• Has experience with memorization of scripted material, and teaching or facilitation of learning concepts.
• Prefer experience with technology related to events, exhibits or POS.
• Prior experience with Boeing and/or Boeing Future of Flight is a plus.

Day to Day: This role will focus on Future of Flight operations such as ticket sales and general guest services, and will not be asked to memorize or present scripted material.

Qualifications:

• Six months’ experience working in customer services related position.
• Six months’ experience with technology related to events, exhibits, or POS.
• Proficient with Microsoft Office tools.

Seniority level: Associate

Employment type: Contract

Job function: Customer Service and Administrative

Industries: Aviation and Aerospace Component Manufacturing