VISITOR & PATIENT ASSISTANCE CAPTAIN (PRN)

Cooper Norcross Health; Camden (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ is seeking a Visitor & Patient Assistance Captain (PRN). You will welcome guests at main entry points, identify support needs, and coordinate volunteer dispatch for wheelchair retrieval and patient escorting.

This role upholds Cooper’s standards for compassion, professionalism, and patient-centered care, reporting to the Service Excellence team.

Qualifications

• 2 years experience required.
• Experience in hospitality, guest services, patient experience, or customer-facing roles strongly preferred. Prior experience coordinating or leading others is a plus.

Responsibilities

• Greet guests and identify support needs at main entry points.
• Coordinate volunteer dispatch for wheelchair retrieval, patient escorting, and wayfinding.
• Uphold Cooper’s standards for compassion, professionalism, and patient-centered care.

Skills

Hospitality

Guest services

Patient experience

Customer-facing

Leadership

Education

High School Diploma

Associate's Degree (Preferred)

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

The Visitor & Patient Assistance Captain (PRN) ensures a warm, safe, and seamless arrival experience for all patients and visitors entering Cooper University Hospital. Positioned at the main entry points, the Captain greets guests, identifies support needs, and coordinates volunteer dispatch for wheelchair retrieval, patient escorting, and wayfinding. This role reports to Service Excellence and plays a key part in upholding Cooper’s standards for compassion, professionalism, and patient-centered care.

Experience Required

• 2 years experience required.
• Experience in hospitality, guest services, patient experience, or customer-facing roles strongly preferred. Prior experience coordinating or leading others is a plus.

Education Requirements

• High School Diploma.
• Associate's Degree Preferred.

Special Requirements

• Hours: 6:00 am to 2:30 pm
• Communication and Interpersonal Skills – Ability to communicate effectively with patients, visitors, volunteers, and coworkers.
• Ability to multitask and stay organized in a fast-paced, high-volume environment.
• Comfort assisting individuals experiencing mobility challenges or distress.