VISITOR & PATIENT ASSISTANCE CAPTAIN (PRN)

COOPER PEDIATRICS; Camden (NJ); On-site; USD 37,000 - 46,000; Part time

Job summary

Cooper University Health Care is seeking a Visitor & Patient Assistance Captain (PRN) to welcome and assist patients and visitors at the hospital’s main entry points. The role coordinates volunteer dispatch for wheelchairs, escorts patients, and ensures smooth arrival experiences in a fast-paced environment.

The position requires strong communication, the ability to multitask, and a focus on compassionate, patient-centered care.

Qualifications

• 2 years experience required.
• Hospitality/guest services or patient experience knowledge preferred; coordinating/leading others a plus.
• High School Diploma; Associate’s degree preferred.

Responsibilities

• Greets visitors and patients at main entry points to ensure a warm arrival.
• Identifies support needs and coordinates volunteer dispatch for wheelchair retrieval and escorting.
• Provides wayfinding assistance and upholds hospitality standards.

Skills

Hospitality

Guest services

Patient experience

Customer-facing roles

Education

High School Diploma

Associate’s Degree Preferred

Job description

About us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.org to learn more.

Short Description

The Visitor & Patient Assistance Captain (PRN) ensures a warm, safe, and seamless arrival experience for all patients and visitors entering Cooper University Hospital. Positioned at the main entry points, the Captain greets guests, identifies support needs, and coordinates volunteer dispatch for wheelchair retrieval, patient escorting, and wayfinding. This role reports to Service Excellence and plays a key part in upholding Cooper’s standards for compassion, professionalism, and patient-centered care.

Experience Required

• 2 years experience required.
• Experience in hospitality, guest services, patient experience, or customer-facing roles strongly preferred. Prior experience coordinating or leading others is a plus.

Education Requirements

• High School Diploma.
• Associate's Degree Preferred.

Special Requirements

• Hours: 6:00 am to 2:30 pm
• Communication and Interpersonal Skills – Ability to communicate effectively with patients, visitors, volunteers, and coworkers.
• Ability to multitask and stay organized in a fast-paced, high-volume environment.
• Comfort assisting individuals experiencing mobility challenges or distress.