AMBULATORY CONCIERGE

Cooper University Health Care; Voorhees Township (NJ); On-site; USD 32,000 - 45,000; Full time

Job summary

Cooper Norcross Health is seeking a patient services associate to greet and guide patients and visitors across the campus, serving as the primary contact for patients, visitors and staff. You will work with courier services, security, and leadership within the building and campus.

Position emphasizes level one support for property issues, customer service requests and maintaining a welcoming lobby, with strong teamwork and exceptional communication skills required.

Qualifications

• One year experience of general office, healthcare and/or hospitality.
• Basic computer knowledge and proficiency in Microsoft Office Suite.
• Excellent oral and written communications skills.

Responsibilities

• Greets, guides and manages patients and visitors throughout the campus.
• Acts as the primary contact for patients, visitors and staff.
• Works closely with our courier services, security, staff and leadership within the building/campus.
• Level one support and point person in partnership with our leadership, facilities and support services team for property issues.
• Assist with customer service requests.
• Maintains lobby area including and escalates issues accordingly.
• Strong team player with solid organizational skills.
• Exceptional service skills with excellent written and verbal communication skills.
• Some sitting and standing. Approximately 75% standing or walking.
• Performs other related assigned duties as needed.

Skills

Customer service

Communication skills

General office experience

Excellent written and verbal沟通

Education

High School Diploma/GED

Bachelor's Degree preferred

Tools

Microsoft Office Suite

Job description

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

• Greets, guides and manages patients and visitors throughout the campus.
• Act as the primary contact for patients, visitors and staff.
• Works closely with our courier services, security, staff and leadership within the building/campus.
• Level one support and point person in partnership with our leadership, facilities and support services team for property issues.
• Assist with customer service requests.
• Maintains lobby area including and escalates issues accordingly.
• Strong team player with solid organizational skills.
• Exceptional service skills with excellent written and verbal communication skills.
• Some sitting and standing. Approximately 75% standing or walking.
• Performs other related assigned duties as needed.

Experience Required

• One year experience of general office, healthcare and/or hospitality.
• Must have basic computer knowledge and proficient in Microsoft Office Suite applications.
• Excellent oral and written communications skills.

Education Requirements

• High School Diploma/GED required.
• Bachelor's Degree Preferred

Special Requirements

• Attention to detail and strong organization skills
• Exceptional service skills and ability to connect with people at all levels within the organization.