Visitor & Member Services Representative

Saint Louis Art Museum; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established cultural institution seeks a Visitor and Member Services Representative to provide exceptional customer service. In this role, you'll welcome visitors, assist with ticket sales, and promote memberships while ensuring a positive experience for all guests. This temporary on-call position offers the chance to work in a dynamic environment, engaging with diverse visitors and contributing to the museum's mission of accessibility and inclusivity. If you thrive in a fast-paced setting and enjoy interacting with people, this opportunity could be perfect for you.

Qualifications

• High school diploma or G.E.D. required.
• Customer service experience and problem-solving skills essential.

Responsibilities

• Welcome visitors and assist at various service points.
• Promote membership and provide information on exhibitions.

Skills

Customer Service

Problem Solving

Computer Literacy

Education

High School Diploma or G.E.D.

Tools

Point of Sale Systems

Job description

Visitor & Member Services Representative

1 Fine Arts Dr, St. Louis, MO 63110, USA

Job Description

Posted Monday, November 18, 2024 at 7:00 AM

Visitor and Member Services Representative

On Call, Temporary (6 month term)

Summary: To deliver exceptional customer service and hospitality while selling tickets, promoting membership, and answering a wide range of visitor questions.

Essential Duties and Responsibilities:

1. Welcome visitors to the Museum.
2. Establish and maintain good relationships with people of various ages, educational, ethnic, and socioeconomic backgrounds.
3. Assist visitors at the Information Centers, Ticketed Exhibition entrance, Coat Checks, Lost and Found, Call Center, and Box Office.
4. Use multiple software systems to process credit card and cash transactions and closing reconciliation.
5. Actively promote and process sales of Museum membership, maintain accurate database records, and assemble Membership packets for mailing.
6. Provide current information on collections, exhibitions, programs, and events.
7. Sell tickets to Ticketed Exhibitions and on-site programs.
8. Scan tickets, manage lines, and explain how to access the audio commentary at the Ticketed Exhibition entrance.
9. Provide information about and directions to other Forest Park institutions as well as other St. Louis tourist destinations.
10. Perform other related duties as assigned by a Visitor and Member Services Supervisor or Lead.

Schedule and Availability:

1. This is a temporary (6 month) on-call position, with the possibility of becoming a Regular on-call employee.
   • On-call does NOT mean that you will be called in to work. It means that you may work hours additional to your set schedule by picking up additional shifts.
2. If hired, you will be scheduled for three training sessions and one practice day.
3. All VMS Representatives must be available to work Friday evenings and one weekend day.
4. There will be a set schedule of up to 25 hours per week.
   • The set schedule will change by exhibition to adjust for predicted attendance and staffing needs.
   • Holiday shifts, after hour event shifts, and shifts providing coverage for co-workers are required.

Qualifications: High school diploma or G.E.D. is required. Customer service experience, problem solving skills, and computer literacy are required. Must adapt to frequent changes of routine and pace due to unpredictable visitor needs without loss of efficiency or composure.

Required materials: Cover letter and resume

Minimum of Range: $16.48/hour

Status: Temporary (6 month term), On Call

January 28, 2025 through July 27, 2025

The Saint Louis Art Museum is committed to fostering a diverse, equitable, and inclusive workplace.

The Museum is an Equal Opportunity Employer. We are committed to treating all applicants and employees fairly based on their abilities, achievements, and experience, without regard to sex, race, age, disability, religion, national origin, color, sexual orientation, gender identity, or any other classification protected by law.