Visitor Hospitality Manager

University of California, Santa Cruz; California (MO); On-site; USD 60,000 - 75,000; Full time

Job summary

UC Santa Cruz's Seymour Marine Discovery Center seeks a Visitor Hospitality Manager to lead the frontline guest experience with warmth and consistency. You will recruit, train, coach, and supervise student staff at the front desk and exhibit hall, ensuring welcoming, inclusive experiences for every visitor.

The role works closely with the Revenue & Retail Manager to deliver exceptional visitor service and smooth operations in a dynamic public space on the California coast.

Qualifications

• Lead frontline guest experience at the Seymour Marine Discovery Center.
• Recruit, train, coach student staff team.
• Provide welcoming, inclusive visitor interactions and guidance.

Responsibilities

• Lead the Seymour Marine Discovery Center's frontline guest experience and set the standard for service.
• Oversee recruitment, training, and performance coaching for student staff at front desk and exhibit hall.
• Collaborate with the Revenue & Retail Manager to ensure smooth operations and visitor satisfaction.

Job description

INITIAL REVIEW DATE (IRD)

UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

About UC Santa Cruz

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

Department Overview

The Seymour Marine Discovery Center, founded in 2000, serves as the outreach and public education component of the Science Division at the University of California, Santa Cruz. The SMDC educates people of all ages about marine science research and ocean conservation. The Center is a 17,500-square-foot facility with additional outdoor features on a cliff above the Pacific Ocean, located on the UC Santa Cruz Coastal Campus.

More information can be found at https://seymourcenter.science.ucsc.edu/

Job Summary

The Visitor Hospitality Manager leads the Seymour Marine Discovery Center's frontline guest experience by cultivating a warm, responsive, and consistently excellent atmosphere for every visitor. This role oversees the student staff team's recruitment, training, coaching, and performance, which welcomes and supports the public at the front desk and exhibit hall.

The ideal candidate is an intuitive people person, a skilled coach, and a detail-oriented team leader who delights in building welcoming, inclusive experiences. This position partners closely with the Revenue & Retail Manager