Visitor Experience Supervisor - Tours & Education

Obama Foundation; Chicago (IL); On-site; USD 79,000 - 99,000; Full time

Job summary

The Obama Foundation in Chicago seeks a Supervisor of Visitor Education & Engagement to lead public-facing staff, coordinate visitor experiences, and deploy museum programming at the Obama Presidential Center. You will escalate priorities, maintain workflows, and ensure tours and exhibits align with the Foundation's goals.

Reporting to the Manager of Visitor Education & Engagement, this role is onsite five days a week at Jackson Park, with potential weekend, evening or holiday hours as needed.

Qualifications

• Demonstrated knowledge of public speaking and/or team leadership across multiple audiences.
• Interest or experience in a public-facing role with accountability for mission-oriented goals in a fast-paced environment.
• Interest or knowledge of history, social science, political science, community engagement, or related fields is a plus.
• Commitment to an inclusive, accessible, and diverse work environment; ideally experience in leading this environment in a customer-centered space, cultural institution, or an educational setting.
• Flexibility of hours including but not limited to early morning, late night, weekends, and holidays across campus in both indoor and outdoor environments.
• Ability to work out of the Obama Presidential Center in Jackson Park.

Responsibilities

• Day-to-day shift leadership of public-facing staff in Museum and campus spaces, promoting an inclusive and welcoming environment aligned with Obama Presidential Center mission and goals.
• Work closely with the Manager of Visitor Education & Engagement to ensure guests receive a world-class experience throughout Museum exhibits and spaces across the campus.
• Oversee a fast-paced work environment including tours, exhibit narratives, and guides.
• Collaborate with internal teams to maintain a working knowledge of Museum programming and displays to communicate up-to-date information in delegating tasks and facilitating storytelling with public-facing staff. Serve as a tour guide or interpretive staff, as needed.
• Model and facilitate integration of inclusivity, accessibility, and multi-modal learning styles into tours and interpretive practices.
• Perform other duties as assigned.

Skills

Public speaking

Team leadership

Public-facing experience

Flexible hours

Inclusivity commitment

Onsite work at Jackson Park

Job description

The Obama Foundation in Chicago seeks a Supervisor of Visitor Education & Engagement to lead public-facing staff, coordinate visitor experiences, and deploy museum programming at the Obama Presidential Center. You will escalate priorities, maintain workflows, and ensure tours and exhibits align with the Foundation's goals.

Reporting to the Manager of Visitor Education & Engagement, this role is onsite five days a week at Jackson Park, with potential weekend, evening or holiday hours as needed.