Supervisor, Visitor Experience & Education

obama; Chicago (IL); On-site; USD 79,000 - 99,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Obama Foundation in Chicago seeks a Supervisor of Visitor Education & Engagement for the Obama Presidential Center to lead public-facing staff, coordinate tours, and ensure welcoming, accessible experiences. You will report to the Manager of Visitor Education & Engagement and work onsite five days a week, including weekends, evenings, and holidays.

The role emphasizes inclusivity and strong guest service.

Qualifications

• Experience in public speaking or leading teams across multiple audiences.
• Public-facing role with accountability for mission-oriented goals.
• Interest or knowledge in history, social science, or related fields.
• Commitment to inclusive, accessible, and diverse work environment.
• Flexibility for hours including weekends, holidays, and evenings.
• Ability to work onsite at the Obama Presidential Center in Jackson Park.

Responsibilities

• Day-to-day shift leadership of public-facing staff in Museum and campus spaces, promoting an inclusive and welcoming environment aligned with Obama Presidential Center mission and goals.
• Work closely with the Manager of Visitor Education & Engagement to ensure guests receive a world-class experience throughout Museum exhibits and spaces across the campus.
• Oversee a fast-paced work environment including tours, exhibit narratives, and guides.
• Collaborate with internal teams to maintain a working knowledge of Museum programming and displays to communicate up-to-date information in delegating tasks and facilitating storytelling with public-facing staff. Serve as a tour guide or interpretive staff, as needed.
• Model and facilitate integration of inclusivity, accessibility, and multi-modal learning styles into tours and interpretive practices.
• Perform other duties as assigned.

Skills

Public speaking

Team leadership

Public-facing role

History / Social science interest

Inclusivity & accessibility

Flexible hours

Job description

The Obama Foundation in Chicago seeks a Supervisor of Visitor Education & Engagement for the Obama Presidential Center to lead public-facing staff, coordinate tours, and ensure welcoming, accessible experiences. You will report to the Manager of Visitor Education & Engagement and work onsite five days a week, including weekends, evenings, and holidays.

The role emphasizes inclusivity and strong guest service.