Visitor Experience & Education Supervisor

Obama Foundation; Center (IN); On-site; USD 79,000 - 99,000; Full time

Job summary

The Obama Presidential Center is seeking a Supervisor of Visitor Education & Engagement to lead public-facing staff, coordinate tours, and ensure engaging, accessible experiences across museum spaces five days a week on site in Chicago.

Reporting to the Manager of Visitor Education & Engagement, you will help design gallery interpretation, supervise guides, and maintain safety and inclusivity standards across campus programming.

Qualifications

• Demonstrated knowledge of public speaking and/or team leadership across multiple audiences.
• Interest or experience in a public-facing role with accountability for mission-oriented goals.
• Interest or knowledge of history, social science, political science, community engagement, or related fields is a plus.
• Commitment to an inclusive, accessible, and diverse work environment; experience in leading this environment in a customer-centered space.

Responsibilities

• Day-to-day shift leadership of public-facing staff in Museum and campus spaces.
• Collaborate with internal teams to ensure guests receive a world-class experience.
• Oversee a fast-paced work environment including tours, exhibit narratives, and guides.
• Provide training and resource access for staff, including digital resources within exhibits.
• Assist in scheduling and guidance of Visitor Education & Engagement staff.
• Promote an inclusive and welcoming environment across Museum and campus spaces.

Skills

Public speaking

Team leadership

Public-facing role

Inclusive environment

Flexible hours

Job description

The Obama Presidential Center is seeking a Supervisor of Visitor Education & Engagement to lead public-facing staff, coordinate tours, and ensure engaging, accessible experiences across museum spaces five days a week on site in Chicago.

Reporting to the Manager of Visitor Education & Engagement, you will help design gallery interpretation, supervise guides, and maintain safety and inclusivity standards across campus programming.