Visitor Experience Specialist

City of Grapevine; Grapevine (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

City of Grapevine seeks a Visitor Services Associate to provide excellent customer care at the Visitor Information Center and other visitor-service locations. You will know Grapevine accommodations, attractions, dining, festivals, museums, galleries, and partner assets to craft customized itineraries for guests from around the world.

You will interact with visitors, answer questions, direct them to destinations, and assist with data entry, signage monitoring, and general duties while maintaining

Qualifications

• Requires one year of college or two years of customer service/operations experience.
• Must pass a Federal/National criminal background check and credit check.
• Must have a valid Texas driver’s license with acceptable driving record.
• Must pass a pre-employment drug screen.

Responsibilities

• Provide excellent customer service to visitors at the Visitor Information Center and other locations.
• Possess full knowledge of Grapevine accommodations, attractions, dining, shopping, festivals, museums, galleries, arts center and partner assets.
• Interact with guests to educate, inform and delight, directing them to Grapevine destinations with customized itineraries and touring ideas.
• Maintain brochure inventory and log visitor requests in CRM software.
• Assist with data entry, online research, phone coverage and other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Hospitality

Technology proficiency

Education

One year of college or two years of customer service experience

Tools

Microsoft Office Suite

Payment Processing Software

CRM software

Job description

City of Grapevine seeks a Visitor Services Associate to provide excellent customer care at the Visitor Information Center and other visitor-service locations. You will know Grapevine accommodations, attractions, dining, festivals, museums, galleries, and partner assets to craft customized itineraries for guests from around the world.

You will interact with visitors, answer questions, direct them to destinations, and assist with data entry, signage monitoring, and general duties while maintaining