Visitor Experience Associate (Part-Time)

The Hermitage Museum & Gardens; Norfolk (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

The Hermitage Museum & Gardens in Norfolk, VA is seeking friendly Visitor Experience Associates to welcome visitors, guide tours, handle admissions and gift shop sales, and provide general information about hours, directions, exhibitions, programs, and events.

Ideal candidates have customer service experience, excellent communication, and reliable transportation. Weekend availability is required, and a federal background check will be completed.

Qualifications

• Must be 18 years or older.
• Customer service experience preferred.
• Excellent communication skills are required.
• Dependable transportation to and from the museum.
• Strong cash handling skills.
• Availability on weekends; weekday and evening shifts as needed.
• Must complete a federal background check.

Responsibilities

• Greet and engage visitors in a professional, warm manner.
• Give guided tours and provide information on hours, directions, and exhibits.
• Answer the main phone line and direct calls to staff.
• Process admissions, gift shop sales, and event registrations.
• Distribute brochures and membership information; update visitors on events.
• Assist with daily gallery and front desk cleanliness and space upkeep.
• Support full-time staff and assist with public programs.
• Complete pre- and post-wedding duties; assist with security on weekends.

Skills

Customer service

Communication skills

Cash handling

Job description

Visitor Experience Associates (VEA) are knowledgeable public representatives of the Hermitage Museum & Gardens. VEA greet visitors, process sales transactions, give tours, provide general information to visitors, direct calls and inquiries to appropriate staff members and provides general support as needed.

Visitor Experience Associate Responsibilities:

• Greets and engages visitors in a professional, warm and enthusiastic manner
• Is familiar with the museum’s history and collection to give guided tours of the museum to visitors
• Provides general information on hours of operations, directions, exhibitions, programs, and events
• Answers the main phone line, directs calls to appropriate staff and takes messages when needed
• Processes all transactions through registration systems to include (but not limited to) admissions, gift shop sales, event, and programming registration
• Distributes printed materials available including self-guided brochures, membership information, and updates on upcoming events
• Assists with the daily preparation and cleanliness of the galleries, front desk, and reception area to include the entry, admissions desk, and restrooms (both indoor and outdoor), cleaning of museum and gallery space
• Provides general support to full-time staff as needed and as assigned such as working public programs
• Completes pre-wedding and post-wedding duties
• Able to arm, disarm, and confirm the security of the Museum on weekends

Requirements:

• Must be 18 or older
• Dependable transportation to and from the museum
• Preferred background or interest in art, history, or hospitality
• Availability on weekends is required, with weekday and evening shifts as needed
• Must complete a federal background check

Visitor Experience Associates (VEA) are knowledgeable public representatives of the Hermitage Museum & Gardens. VEA greet visitors, process sales transactions, give tours, provide general information to visitors, direct calls and inquiries to appropriate staff members and provides general support as needed.

Visitor Experience Associate Responsibilities:

• Greets and engages visitors in a professional, warm and enthusiastic manner
• Is familiar with the museum’s history and collection to give guided tours of the museum to visitors
• Provides general information on hours of operations, directions, exhibitions, programs, and events
• Answers the main phone line, directs calls to appropriate staff and takes messages when needed
• Processes all transactions through registration systems to include (but not limited to) admissions, gift shop sales, event, and programming registration
• Distributes printed materials available including self-guided brochures, membership information, and updates on upcoming events
• Assists with the daily preparation and cleanliness of the galleries, front desk, and reception area to include the entry, admissions desk, and restrooms (both indoor and outdoor), cleaning of museum and gallery space
• Provides general support to full-time staff as needed and as assigned such as working public programs
• Completes pre-wedding and post-wedding duties
• Able to arm, disarm, and confirm the security of the Museum on weekends

Requirements:

• Must be 18 or older
• Customer service experience
• Excellent communication skills
• Dependable transportation to and from the museum
• Strong cash handling skills
• Preferred background or interest in art, history, or hospitality
• Availability on weekends is required, with weekday and evening shifts as needed
• Must complete a federal background check