Museum Guest Experience & Tours Associate

The Hermitage Museum & Gardens; Norfolk (VA); On-site; USD 19,000 - 25,000; Full time

Job summary

The Hermitage Museum & Gardens in Norfolk, VA is seeking friendly Visitor Experience Associates to welcome visitors, guide tours, handle admissions and gift shop sales, and provide general information about hours, directions, exhibitions, programs, and events.

Ideal candidates have customer service experience, excellent communication, and reliable transportation. Weekend availability is required, and a federal background check will be completed.

Qualifications

• Must be 18 years or older.
• Customer service experience preferred.
• Excellent communication skills are required.
• Dependable transportation to and from the museum.
• Strong cash handling skills.
• Availability on weekends; weekday and evening shifts as needed.
• Must complete a federal background check.

Responsibilities

• Greet and engage visitors in a professional, warm manner.
• Give guided tours and provide information on hours, directions, and exhibits.
• Answer the main phone line and direct calls to staff.
• Process admissions, gift shop sales, and event registrations.
• Distribute brochures and membership information; update visitors on events.
• Assist with daily gallery and front desk cleanliness and space upkeep.
• Support full-time staff and assist with public programs.
• Complete pre- and post-wedding duties; assist with security on weekends.

Skills

Customer service

Communication skills

Cash handling

Job description

The Hermitage Museum & Gardens in Norfolk, VA is seeking friendly Visitor Experience Associates to welcome visitors, guide tours, handle admissions and gift shop sales, and provide general information about hours, directions, exhibitions, programs, and events.

Ideal candidates have customer service experience, excellent communication, and reliable transportation. Weekend availability is required, and a federal background check will be completed.