Visitor Experience Associate

Museum of the Dog; New York, Northern (NY, KY); Hybrid; USD 19,000 - 28,000; Part time

Job summary

Museum of the Dog is seeking a Visitor Experience Associate in New York City to greet visitors, process admissions, and assist in the gift shop. The role supports inventory control, cash handling, and customer service across gallery spaces.

This temporary six-month assignment emphasizes accuracy in transactions, teamwork with Visitor Experience staff, and upkeep of welcoming spaces for guests and members.

Qualifications

• Experience in customer service, preferably in a museum or retail setting.
• Ability to handle cash accurately and process payments.
• Experience with inventory and stock replenishment processes.

Responsibilities

• Greet visitors and answer general inquiries; assist with admission payments and gift shop transactions.
• Update stock on delivery in systems (Shopify, VA/SF); label and restock as needed.
• Meet with supervisor weekly to review shop and museum supply needs; maintain tidy inventory.
• Provide customer service and knowledge about exhibits and memberships.
• Process locker rentals and coat check; ensure welcoming, orderly spaces.

Skills

Customer service

Cash handling

Inventory management

Sales

Communication

Tools

Shopify

Veevart

Excel

Job description

Please Note: This role is currently expected to be a temporary assignment of approximately six (6) months. The duration of the position and future employment opportunities may be adjusted or extended based on business needs and organizational requirements.

The Visitor Experience Associate serves as the face of the institution. Duties include greeting visitors, processing admission payments, answering general inquiries, and servicing the Museum Gift Shop as well as monitoring and enhancing the visitor experience throughout the gallery spaces.

Primary Job Duties:

• Confirm all orders are accurate upon delivery. Includes reviewing packing slip and original order and highlighting any discrepancies
• Responsible for updating stock upon delivery in both Veevart and Shopify. Including but not limited to: Creation/Updating of Shop Item in VA/SF, Stock replenishment, Printing labels and working with Visitor Experience Assistants to label all stock and restock accordingly in gift shop and store excess
• Meet weekly with Manager of Visitor Experience for weekly order requests for both shop and general museum needs
• Work with Visitor Experience Assistants to maintain accurate inventory and maintain neat and orderly storage of excess items
• Provide second count of cash register in morning and evening deposit
• Responsible for bi-weekly cash count and delivery to Manager of Visitor Experience. Second counted by Manager and delivered to finance (First 15 days of month and then second half of month). Daily update of Tracking Excel, shared with Manager of VX for daily cash deposit

Promotional Signage

• Create signage requests for promotional signs in gift shop

Special Projects

• At direction of Manager of Visitor Experience, work with Visitor Experience Assistants on projects on a need-by-need basis

Secondary Job Duties:

• Provide customer service to all guests, including answering inquires and general knowledge of museum exhibitions and programming as well as knowledge of Membership benefits
• Process admission payments and gift shop payments using a variety of payments
• Assist with locker rentals and coast check
• Ensure welcome vestibule and gift shop remain tidy and encourage the flow of foot traffic
• Work with other Visitor Experience staff and communicate effectively with supervisor
• Other duties as assigned

The hourly rate for this position in New York City is $17.00 per hour. Actual compensation may vary based on factors such as skills, experience, job-related knowledge, qualifications, and geographic location.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.