Museum Security & Visitor Experience Attendant

The Cleveland Museum of Art; Cleveland (OH); On-site; USD 20,741 - 29,540; Full time

Benefits offered by this job

Free admission to exhibitions

Discounts in the museum store and restaurant

Medical benefits

Free garage parking

Job summary

A prestigious art institution in Cleveland is seeking an Art Gallery Attendant to safeguard the museum's collection while delivering exceptional visitor service. You will monitor entry points, patrol galleries, and assist patrons with inquiries. This role requires effective communication skills and physical capability to address emergencies and secure gallery premises. The position offers an hourly wage of $18.25 and full-time benefits including medical and discounted admissions to cultural institutions.

Qualifications

• Effective communication in a variety of situations is essential.
• Must be able to lift and/or move up to 50 pounds.
• Previous experience and/or training preferred.

Responsibilities

• Monitor visitors and security at entry points.
• Patrol galleries for theft and vandalism.
• Assist patrons with information and directions.
• Respond to emergency situations.

Skills

Interpersonal skills

Communication

Dependability

Education

High school diploma or GED

Tools

Two-way radios

Alarm systems

Job description

The Art Gallery Attendant protects the museum's collection, staff, and visitors while at the same time providing world class visitor service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor visitors, staff, vendors, volunteers, and contractors flow through metal detectors at points of entry for potential weapons.
• Patrols assigned galleries for theft, vandalism, and unruly behavior among visitors. Reports suspicious activity to managers/supervisors as necessary.
• Examines display cases to determine that they are secure and have not been tampered with or damaged.
• Warns violators of rule infractions, such as touching works of art, smoking, or carrying forbidden articles.
• Watches for and reports irregularities such as damage to art objects, unkept areas requiring the attention of housekeeping, fire hazards, leaking water pipes, and security doors and display cases left unlocked.
• Observes departing personnel to guard against theft of company property and when directed examines brief cases and bags.
• Should know the proper names and numbers of different buildings, stairways, elevators, mechanical room, gallery numbers and offices so that they can communicate effectively with the control room when reporting various problems.
• Assists patrons by answering questions and providing them with information directions.
• Assists in Emergency situations such as medical and evacuations.
• Turns lights on and off in galleries at appropriate times.
• Responds to alarms in display cases quickly and handles them efficiently.
• Escorts visitors and contractors throughout building when directed.
• Secures galleries and museum premises when closing. Makes sure all patrons have exited.

MINIMUM QUALIFICATIONS:

High school diploma or general education degree (GED); previous experience and/or training preferred; or equivalent combination of education and experience.

Employee should have excellent interpersonal skills, be dependable, and maintain a professional appearance. Ability to communicate effectively with a wide variety of people in a variety of situations essential. Prior experience using two-way radios and working with alarm systems helpful. While performing the duties of this job, the employee is frequently required to stand 8-12 hours per day. The employee must be able to lift and/or move up to 50 pounds or more especially in an emergency situation.

Hourly wage: $19.25

The position comes with a generous package of benefits, listed below.

Full-time Benefits include:

• Free, unlimited admission to select Cleveland Museum of Art ticketed exhibitions (two adult member tickets per visit, subject to availability)
• 50% off admission to select ticketed exhibitions for members' guests
• Free admission to select ticketed exhibitions for unlimited children, 17 and younger, when accompanied by a member
• Priority registration and discounts for museum art classes for adults and children
• 20% discount in the museum store
• 25% discount in the museum restaurant and café
• Annual subscription to Cleveland Art members magazine
• Free Garage Parking
• Your employment relationship with the museum qualifies you for free or discounted admissions to other cultural institutions such as the Natural History Museum, Botanical Gardens, The Cleveland Zoo, etc.
• Medical
• Vision
• Life and Accidental Death and Dismemberment Insurance
• Voluntary Life
• Short Term Disability
• Long Term Disability
• HSA
• FSA
• 401(k) with company match
• Critical Illness Insurance
• ID Theft
• Legal Services
• Pet Insurance
• Employee Assistance Program
• Paid Time Off

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.