Visitor Experience and Events Coordinator

Marquette University Clg-Nurse; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Marquette University is seeking a Visitor Experience and Events Coordinator for the Haggerty Museum of Art in Milwaukee, WI. This full-time staff role oversees visitor experience, admissions, orientations, and security, while coordinating events and rental inquiries.

You will supervise student Gallery Attendants, manage schedules, and ensure excellent service to campus and public visitors. The position emphasizes collaboration, diversity and inclusion, strong communication, and dependable

Qualifications

• Requires a high school degree.
• Two years prior customer service experience, preferably in museum visitor services or retail.
• Commitment to diversity and inclusion as key strategies toward institutional excellence.
• Strong cross-cultural competence.
• Comfortable working with a diverse group of staff, donors, students and community members.
• Strong verbal and written communication skills, diplomacy and tact in dealing with sensitive situations.
• Ability to exercise sound and mature judgment.
• Ability to maintain strict confidentiality.
• Ability to work independently.
• Ability to remain alert at all times.
• Working knowledge of computers, and audio visual and sound equipment.

Responsibilities

• Welcome and orient all visitors following orientation policies.
• Hire, train, schedule, and supervise approximately twenty part-time student Gallery Attendants.
• Perform opening and closing procedures; monitor environmental readings and security risks.
• Sell museum merchandise, memberships, and event tickets; submit sales to Bursar’s Office.
• Implement safety and security procedures and coordinate with Campus Safety.
• Develop attendance tracking and prepare monthly/quarterly/annual reports.
• Assist with planning and executing museum-sponsored events and off-site events.
• Coordinate space rentals, ensure rental agreements and staffing.
• Develop visitor surveys and submit reports.
• Answer the main phone line and manage the email inbox.

Skills

Customer service

Verbal communication

Written communication

Cross-cultural competence

Team collaboration

Education

High school diploma

Tools

Computers

Audio-visual equipment

Sound system

Job description

Visitor Experience and Events Coordinator

Position Title Visitor Experience and Events Coordinator

State

State Wisconsin

Employment Status

Employment Status Full Time

Position Status

Position Status Regular

If Limited Term (End Date of Assignment, Project, or Grant)

Position Type

Position Type Staff

Job Family

Job Family Operations and Administrative Services

Position Overview

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package includingmedical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement!For more information, please view ourTotal Rewards guide .

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Visitor Experience and Events Coordinator oversees all aspects of the Haggerty Museum of Art’s visitor experience including visitor reception, admission, orientation, and security. They serve as an advocate for the Museum’s visitor while simultaneously advancing and enforcing the Museum’s visitor policies. They manage all visitor traffic including visitors, groups, and staff appointments; hire and supervise student Gallery Attendants; coordinate logistical arrangements for events; and serve as the primary contact to external groups interested in renting the Museum’s space. Working Tuesday through Saturday, the Visitor Experience and Events Coordinator is the primary on-site Haggerty Museum of Art staff person on Saturdays.

Duties and Responsibilities

• 1. Welcome and effectively orient all Museum visitors – including general visitors, groups (academic, adult, and youth), and staff appointments following orientation policies and procedures developed and articulated by the Museum. Suggest policy and procedure revisions responding to visitor behavior, expectations, and feedback.
• 2. Hire, train, schedule, and supervise approximately twenty part-time student Gallery Attendants.
• 3. Perform opening and closing procedures for the Museum. Detect and report any unusual circumstances, unsafe conditions, building maintenance issues, security risks, property damage, etc. Monitor the Museum’s environmental readings, and promptly report fluctuations outside stated temperature and humidity parameters.
• 4. Sell Museum merchandise, memberships, and event tickets. Prepare and submit gift shop sales to Bursar’s Office.
• 5. Implement safety and security procedures developed by Campus Safety and the Haggerty Museum of Art, utilizing the panic button to summon Campus Safety in case of an emergency
• 6. Implement systems for attendance tracking, assessment, and data collection and analysis. Oversee the preparation of monthly, quarterly, and annual attendance and statistical reports.
• 7. Assist the Museum’s Event Associate with the planning and execution of Museum-sponsored events held at the Museum and, occasionally, at off-site locations. Help ensure event information is accurately reflected on the event calendar and communicated to all relevant staff. Execute event setup, including tables, chairs, A/V equipment, and other event items as needed. Determine staffing needs for events and recruit and schedule student gallery attendants as needed.
• 8. Serve as the primary contact person for individuals and organizations interesting in renting the Haggerty Museum of Art’s space for private events, and plan and coordinate logistical arrangements for those events. Ensure that Facility Rental Agreements are signed, that necessary furniture and a/v equipment is in place for the event, and that sufficient staffing will be in place during the event.
• 9. Help develop and administer visitor surveys. Develop and submit visitor survey reports.
• 10. Answer the Haggerty Museum of Art’s general telephone line and provide basic information to callers. Regularly monitor the Museum’s general email account ( [e-mail] ) and respond to inquiries appropriately or route them to the appropriate staff member.
• 11. Update online community and Marquette University calendars with the Haggerty Museum of Art’s exhibitions, programs, and special events. Contribute to the Museum’s social media accounts by contemporaneously sharing photos of activities taking place in the Museum.
• 12. Assist with set-up and tear-down for special events (tables, chair, podium, a/v, sound system, etc.). Coordinate day-of catering setup for special events.
• 13. Assist the Curator for Academic Engagement with class set-up and facilitation, including the set-up and configuration of computers, projectors, screens, etc.

Required Knowledge, Skills and Abilities

• Requires a high school degree
• Two years prior customer service experience, preferably in museum visitor services or retail, is required.
• Commitment to diversity and inclusion as key strategies toward broad-based institutional excellence, representing a range of perspectives, thought, and actions
• Strong cross-cultural competence
• Comfortable working and interacting with a diverse group of staff, donors, students, and community members
• Strong verbal and written communication skills, diplomacy and tact in dealing with sensitive situations
• Strong commitment to providing quality customer service
• Ability to exercise sound and mature judgment
• Ability to maintain strict confidentiality
• Ability to work independently
• Ability to remain alert at all times
• Working knowledge of computers, and audio visual and sound equipment

Preferred Knowledge, Skills and Abilities

• Conversational Spanish speaking, writing, and reading skills preferred
• Interest and/or experience in museums preferred

Department Haggerty Museum of Art

Posting Date

Posting Date 09/25/2026

Closing Date

It is the policy of Marquette University to provide equal employment opportunities ( EEO ) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

Required Documents

• Resume
• Cover Letter/Letter of Application

Optional Documents

• References