Visitor Experience, Accessibility & Volunteer Programs Lead

Smithsonian Institution; Washington (District of Columbia); Presencial; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Vacation and sick leave

Health and life insurance

Retirement program

Descripción de la vacante

The Smithsonian Institution seeks a dedicated Visitor Experience and Accessibility Manager to lead operations for visitor services, accessibility programs, and the volunteer initiative across its Washington, DC facilities.

You will supervise staff, implement service policies, and coordinate programs to enhance guest engagement while maintaining safety, accessibility, and high service standards.

Formación

• One year of specialized experience overseeing visitor experience, accessibility, and volunteer programs.
• Experience using customer service practices and visitor engagement strategies to deliver high-quality experiences in large museum settings.

Responsabilidades

• Oversee day-to-day operations of visitor and accessibility services and learning spaces.
• Implement policies governing visitor flow, service protocols, and public engagement activities.
• Provide guidance, assign work, monitor performance, and support employee development including hiring and evaluations.
• Plan and coordinate visitor experience, accessibility, and volunteer programs within leadership frameworks, tracking metrics and feedback.
• Coordinate volunteer program operations including recruitment, onboarding, training, and communication.
• Collaborate with internal stakeholders to support program activities and ensure visitor service considerations.

Conocimientos

Visitor experience

Accessibility

Volunteer programs

Customer service

Visitor engagement

Herramientas

Public service processes

Descripción del empleo

The Smithsonian Institution seeks a dedicated Visitor Experience and Accessibility Manager to lead operations for visitor services, accessibility programs, and the volunteer initiative across its Washington, DC facilities.

You will supervise staff, implement service policies, and coordinate programs to enhance guest engagement while maintaining safety, accessibility, and high service standards.