Visitor Event Coordinator

GEM Technologies, Inc.; New London (CT); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Paid Time Off

Job summary

GEM Technologies, Inc. seeks a Visitor Event Coordinator to join our corporate team in New London, CT. You will manage visitor experiences, front-of-house logistics, and coordinate events that support federal initiatives.

The role requires strong customer service, safety awareness, and the ability to work with multiple stakeholders, including vendors, museum staff, and security teams. Bachelor’s degree in Hospitality Management, Public Relations, or Marketing is required, plus 2–4 years of event

Qualifications

• Bachelor's degree in Hospitality Management, Public Relations or Marketing.
• 2–4 years in event planning, hospitality, or front-of-house museum operations.
• Proficiency in Microsoft Office, event registration systems, and scheduling software.
• Excellent customer service and problem-solving skills during high-stakes events.
• Experience coordinating complex, multi-stakeholder functions.

Responsibilities

• Managing visitor flow, crowd control, and ADA compliance.
• Source, negotiate, and supervise third-party event vendors.
• Ensure safety regulations and fire code compliance.
• Collect and translate visitor feedback into improvements.
• Coordinate approved public programs and events.
• Prepare run-of-show documents and supervise setup/teardown.

Skills

Microsoft Office

Event Registration

Scheduling Software

Customer Service

Multistakeholder Coordination

Attention to Detail

Education

Bachelor's Degree in Hospitality Management

Tools

Microsoft Office Suite

Event Registration System

Scheduling Software

Job description

We are seeking a Visitor Event Coordinator to join our corporate team supporting federal initiatives! This position is full-time and will be based out of New London, CT. The Visitor and Event Coordinator is the primary "face" of the institution, managing visitor experience metrics, front-of-house logistics, and executing recurring museum, community, and events.

Responsibilities

• Managing visitor flow, crowd control, and ADA compliance.
• Sourcing, negotiating, and supervising third-party event vendors (caterers, AV, florists, rentals).
• Managing local fire codes, occupancy restrictions, and safety regulations.
• Gathering, tracking, and translating visitor feedback into actionable experience improvements.
• Coordinating approved public programs, recurring operations, and authorized events.
• Tailoring event and visitor-support plans to participant demographics while remaining within approved budget, space, safety, staffing, and policy parameters.
• Producing comprehensive "run-of-show" documents, layout designs, and scheduling parameters. Supervising physical setup, transition, and teardown of equipment.
• Acting as primary physical point of contact during evening/weekend events, enforcing strict building protocols (e.g., prohibiting food/drink in gallery spaces). Establishing SOPs for these procedures.
• Deconflicting scheduling between daily gallery visitors and private or public events.
• Executing, collecting, and analyzing visitor surveys to pinpoint areas of friction.
• Ensuring frontline guest service teams effectively promote our client and events.
• Tracking authorized event costs, vendor invoices, and cost- allocation documentation.
• Maintaining the master institutional calendar.

Requirements

• Education & Years of Experience – Bachelor’s Degree in Hospitality Management, Public Relations, Marketing.
• Citizenship – To be considered, you must be a United States (U.S.) citizen due to the federal nature of the work.
• 2 to 4 years in event planning, hospitality, or front-of-house museum operations.
• Proficiency in Microsoft Office, event registration systems, and scheduling software.

• Excellent customer service and problem-solving skills during high-stakes or fast-paced public events.
• Experience coordinating complex, multi-stakeholder functions, including senior military and political protocols.
• Attention to event layout, setups, and aesthetic alignments that respect the adjacent gallery environments.

ABOUT GEM

GEM Technologies, Inc. (GEM) is an award-winning federal contractor with more than 30 years of experience providing environmental, construction, facility management, and technical services to federal agencies, state and local governments, and commercial organizations. Founded in 1994 as a nuclear engineering firm to support federal operations in East Tennessee, GEM has since expanded into a nationwide, multi-disciplinary provider with over 270 employees and a diverse portfolio of contracts in the environmental, nuclear, and defense sectors. Some reasons to join GEM are:

• Our philosophy – We believe in the power of effective collaboration and recognize that good partnerships are the building blocks to success.
• Our relationships – Partnering with federal clients, we solve complex problems, exceed expectations, and advance critical missions.
• Our team – We are committed to managing a cohesive workforce and cultivating a supportive workplace for our employees on contracts and in-office.
• Our community involvement – Supporting our communities, we invest time and money in local schools and non-profit organizations.

COMPENSATION AND BENEFITS

GEM's offered compensation is dependent on candidates' education, qualifications, and relevant years of experience. To recruit and retain our exceptional staff, we offer the opportunity to elect benefit packages that best suit our employee’s needs; this includes, but is not limited to, a competitive Salary, Medical, Dental and Vision Insurance (including HSA & PPO options), Paid Time Off (PTO), Paid Holidays, Life Insurance, and a matching 401(k) Retirement Plan.

Please Note: With the exception of mandated state requirements, GEM does not publish salary information on external job boards; as such, most ranges listed are estimates made by vendors and not actual salary ranges.

EQUAL OPPORTUNITY EMPLOYER

GEM Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.