Business Systems Communication Lead

GEM Technologies, Inc.; Los Alamos (NM); On-site; USD 110,000 - 150,000; Full time

Job summary

GEM Technologies, Inc. seeks a Business Systems Communication Lead to support the Los Alamos National Laboratory program based in Los Alamos, NM.

The role focuses on overseeing communications for a major ERP modernization project and ensuring clear, consistent messaging across the organization. You will partner with executives, project leads, and partners to plan multi-channel campaigns, craft executive communications, and coordinate multimedia content for staff across the Lab, helping ensure

Qualifications

• Bachelor’s degree in English, journalism, communications, or related field with 12+ years of experience.
• U.S. citizenship required due to federal work.
• Active or recently active DOE Q clearance or DoD Top Secret clearance.
• Strong editing/writing skills and grammar proficiency; experience with MS Word and AI awareness.
• Proven ability to plan and execute multi-channel communication campaigns at enterprise scale.
• Experience communicating with executive leaders and creating executive materials.
• Experience integrating multimedia content into campaigns.
• Knowledge of national lab or large government organizations preferred.
• Change management communications experience, including newsletters.

Responsibilities

• Oversee and develop strategic and tactical communications for ERP modernization.
• Advise project leadership and partners on communications.
• Lead planning across workstreams and deploy implementation strategies.
• Collaborate with internal and external stakeholders throughout the project.
• Coordinate lab multimedia staff and content across channels.
• Maintain consistent messaging and inform employees about changes and support.

Skills

Strategic communications

Executive communication

Editing & writing

Project management

Multichannel campaigns

Policy & governance

Education

Bachelor’s Degree in English or Communications

Tools

Microsoft Word

Content management systems

Job description

ABOUT THE ROLE

We are seeking a Business Systems Communication Lead to join our team supporting the Los Alamos National Laboratory! This position is full-time and will be based out of Los Alamos, New Mexico.

Responsibilities

• Oversee and develop strategic and tactical communications for an important organizational change management component of the Lab’s effort to replace its legacy ERP business system with a modern enterprise platform.

• Work in tandem with the Program Change Manager, this role serves as a key communications advisor to project leadership, workstream leads, system integrator partners, and engagement teams.

• Lead communications planning across multiple workstreams and execute and deploy implementation strategies, helping teams anticipate communications needs and engage employees Lab-wide throughout the transition.

• Collaborate with critical internal partner organizations and external stakeholders throughout the project’s implementation.

• Coordinate the efforts of Lab multi-media staff, contribute to content development for internal audiences—including employees, managers, and other stakeholders—across a variety of channels, and maintain communication protocols across the program team.

• Help maintain consistent messaging and manage key communication vehicles, ensuring employees receive clear, timely information about upcoming changes, how staff may be affected, and how they will be supported and prepared for the transition to the new system.

Requirements

• Education & Years of Experience – Bachelor’s Degree in English, journalism, communications, or a physical, life, or social science and 12+ years of relevant experience; additional, relevant experience may be considered in lieu of a degree.

• Citizenship – To be considered, you must be a United States (U.S.) citizen due to the federal nature of the work.

• Clearance – To be considered, you must have an active or very recently active DOE “Q” Clearance or DoD “Top Secret” Clearance.

• Technical knowledge and tools: You will have a thorough knowledge of English grammar and punctuation, and extensive experience in editing and writing. You will also have advanced proficiency using Microsoft Word and have a baseline understanding of generative AI tools, prompt engineering, evaluating AI-generated content for accuracy and quality, and applying AI responsibly within organizational policies.

• Communication planning & execution: This role calls for strong communication skills and project-management experience with large, enterprise-wide initiatives. You should be an excellent writer and editor with sound judgment and the ability to work as a trusted partner to leadership. You must also be proficient in assessing challenges and creating and executing multi-channel communication campaigns that achieve specific, measurable goals.

• Executive communication: You should have experience working with executive-level leaders on a wide variety of projects and products. You will understand how to capture an executive’s “voice” and be able to create successful communication materials — such as quotes or correspondence — without significant oversight.

• Web-based & multimedia strategy: We’re looking for someone who has a track record of taking communications to the next level by strategically integrating multimedia content (photos, video, and graphics) into campaigns that reach any audience where they are and drive results.

• Industry Knowledge: Experience working in a national laboratory or other large government organization. Experience with procedures and other process/policy documents related to facility operations. An ability to recognize and coordinate responses to potential third-party relationships that may be affected by the project.

• Change management communications expertise: You understand, and have some experience in, organizational change management principles and how to craft communications (including newsletters) that support employee adoption and engagement. Preference will be given to candidates who have previously worked on a multi-functional, large-scale business transformation project, particularly one involving SAP S/4HANA.

About the Site

The NNSA’s Los Alamos National Laboratory (LANL), located in Los Alamos, New Mexico, is a design laboratory responsible for the safety and reliability of the nuclear explosives package in nuclear weapons. This lab possesses unique capabilities in neutron scattering, enhanced surveillance, radiography, and plutonium science and engineering (energy.gov).

ABOUT GEM

GEM Technologies, Inc. (GEM) is an award-winning federal contractor with more than 30 years of experience providing environmental, construction, facility management, and technical services to federal agencies, state and local governments, and commercial organizations. Founded in 1994 as a nuclear engineering firm to support federal operations in East Tennessee, GEM has since expanded into a nationwide, multi-disciplinary provider with over 270 employees and a diverse portfolio of contracts in the environmental, nuclear, and defense sectors. Some reasons to join GEM are:

• Our philosophy – We believe in the power of effective collaboration and recognize that good partnerships are the building blocks to success.

• Our relationships – Partnering with federal clients, we solve complex problems, exceed expectations, and advance critical missions.

• Our team – We are committed to managing a cohesive workforce and cultivating a supportive workplace for our employees on contracts and in-office.

• Our community involvement – Supporting our communities, we invest time and money in local schools and non-profit organizations.

COMPENSATION AND BENEFITS

GEM’s offered compensation is dependent on candidates’ education, qualifications, and relevant years of experience. To recruit and retain our exceptional staff, we offer the opportunity to elect benefit packages that best suit our employee’s needs; this includes, but is not limited to, a competitive Salary, Medical, Dental and Vision Insurance (including HSA & PPO options), Paid Time Off (PTO), Paid Holidays, Life Insurance, and a matching 401(k) Retirement Plan.

Please Note: With the exception of mandated state requirements, GEM does not publish salary information on external job boards; as such, most ranges listed are estimates made by vendors and not actual salary ranges.

EQUAL OPPORTUNITY EMPLOYER

GEM Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.