Visitor Control Specialist

Armada LTD; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Armada Ltd. is seeking a Visitor Control Specialist at the Washington, DC Processing Center. You will process Visitor Access Requests, issue badges, and maintain badge inventories while ensuring only authorized individuals gain entry.

The role requires professionalism, attention to detail, and adherence to strict security standards. The position calls for 3–5 years in visitor/access control, U.S. citizenship eligible for adjudication, and HS Diploma.

Qualifications

• Knowledge of access control and perimeter security procedures.
• Knowledge of identity verification and visitor authorization processes (VAR).
• Strong customer service and professional communication skills.
• Accurate data entry and record-keeping skills.
• Ability to follow strict security procedures consistently.
• Ability to remain calm, alert, and professional in high-traffic or high-pressure situations.

Responsibilities

• Process Visitor Access Requests (VARs) and issue temporary visitor badges within 5 minutes of arrival.
• Maintain daily badge inventory and reset default access at the end of each shift.
• Verify identities and ensure only authorized individuals are granted entry.
• Document and report any access discrepancies, violations, or security concerns.
• Provide professional, courteous customer service while enforcing security protocols.
• Perform accurate data entry and maintain access control records.
• Other duties as assigned

Skills

Access control procedures

Identity verification

Customer service

Data entry

Security protocols

Calm under pressure

Education

High School Diploma

Tools

Access control systems

Job description

Type: Full Time

Location: Washington, DC

Overtime Exempt: No

Reports To: ARMADA HQ

Security Clearance Required: Ability to obtain and maintain a favorable client specific adjudication

The Visitor Control Specialist serves as the primary point of contact for all visitors at the WCF Processing Center. This role is responsible for processing Visitor Access Requests (VARs), issuing temporary visitor badges, maintaining accurate badge inventories, and ensuring all access is granted only to authorized individuals. The position requires a high level of professionalism, attention to detail, and the ability to meet strict timeliness and security standards.

Duties & Responsibilities:

• Process Visitor Access Requests (VARs) and issue temporary visitor badges within 5 minutes of arrival.
• Maintain daily badge inventory and reset default access at the end of each shift.
• Verify identities and ensure only authorized individuals are granted entry.
• Document and report any access discrepancies, violations, or security concerns.
• Provide professional, courteous customer service while enforcing security protocols.
• Perform accurate data entry and maintain access control records.
• Other duties as assigned

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of access control and perimeter security procedures
• Knowledge of identity verification and visitor authorization processes (VAR)
• Strong customer service and professional communication skills
• Accurate data entry and record-keeping skills
• Ability to follow strict security procedures consistently
• Ability to remain calm, alert, and professional in high-traffic or high-pressure situations

Minimum/General Experience:

• Must be a U.S. Citizen with the ability to obtain and maintain a favorable client specific adjudication
• 3-5 years of experience in visitor and access control.
• Intermediate computer skills, including data entry and use of access control systems.

Minimum Education:

HS Diploma, or equivalent

Disclaimer:

The above information has been designed to indicate the general nature and level of work to be performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the contractor assigned to this position.

Special Notes:

Relocation is not available for these jobs.

ARMADA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ARMADA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Must be able to successfully pass a background check, and pre-employment drug testing. Job offers are contingent upon results of background check and drug testing.