Vision Center Manager - Lead Optics & Patient Experience

Henry Ford Health; Bloomfield Township (MI); On-site; USD 75,000 - 90,000; Full time

Job summary

Henry Ford Health is seeking a Manager, Vision Center HFO to oversee all store operations, ensure excellent patient experiences and drive growth in local markets. You will lead a team, resolve patient concerns, and promote eye care services in alignment with Ophthalmology.

Responsibilities include maintaining records, preparing reports, analyzing daily KPIs, and collaborating with Eye Care Services to expand access to care within our communities.

Qualifications

• High School Diploma or GED required.
• Minimum of two years optical experience.
• Minimum of one year managerial experience.
• Ability to organize and prioritize daily activities for self and team.
• Demonstrated managerial, leadership, communication, and interpersonal skills.
• Completion of all required training courses as dictated by Henry Ford OptimEyes.

Responsibilities

• Oversee all store operations to ensure smooth daily functioning.
• Receive and resolve patient concerns and complaints within established guidelines.
• Maintain accurate records and prepare required reports.
• Analyze daily Key Performance Indicators to identify growth opportunities.
• Promote and market HFO in local markets and lead practice-building activities.
• Collaborate closely with the Eye Care Services (Ophthalmology) department.

Skills

Leadership

Communication

Interpersonal skills

Organization

Optical experience

Education

High School Diploma or GED

Job description

Henry Ford Health is seeking a Manager, Vision Center HFO to oversee all store operations, ensure excellent patient experiences and drive growth in local markets. You will lead a team, resolve patient concerns, and promote eye care services in alignment with Ophthalmology.

Responsibilities include maintaining records, preparing reports, analyzing daily KPIs, and collaborating with Eye Care Services to expand access to care within our communities.