Vision Center Manager — Grow Patient Care & Experience

Henry Ford Health; Flint (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a Manager Vision Center HFO to oversee all Vision Center store operations, ensure exceptional patient experiences, and drive growth across local markets. You will lead a team to achieve key performance goals, resolve patient concerns, and promote our services in local markets.

Your role is critical in bridging patient needs and high-quality eye care services. You will lead a team, manage performance metrics, resolve patient concerns, and collaborate

Qualifications

• High School Diploma or GED.
• Minimum of two (2) years of optical experience.
• Minimum of one (1) year managerial experience.
• Ability to organize and prioritize daily activities for self and team members.
• Demonstrated managerial, leadership, communication, and interpersonal skills.
• Completion of all required training courses as dictated by Henry Ford OptimEyes.

Responsibilities

• Oversee all store operations to ensure smooth daily functioning.
• Receive and resolve patient concerns and complaints within established guidelines.
• Maintain accurate records and prepare required reports.
• Analyze daily Key Performance Indicators to identify growth opportunities.
• Promote and market HFO in local markets and lead practice-building activities.
• Collaborate closely with the Eye Care Services (Ophthalmology) department.

Skills

Optical experience

Management experience

Leadership skills

Communication skills

Organizational skills

Training compliance

Education

High School Diploma or GED

Associates degree

Job description

Henry Ford Health in Michigan is seeking a Manager Vision Center HFO to oversee all Vision Center store operations, ensure exceptional patient experiences, and drive growth across local markets. You will lead a team to achieve key performance goals, resolve patient concerns, and promote our services in local markets.

Your role is critical in bridging patient needs and high-quality eye care services. You will lead a team, manage performance metrics, resolve patient concerns, and collaborate