Manager Vision Center OptimEyes

Henry Ford Health; Bloomfield Township (MI); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Henry Ford Health is seeking a Manager, Vision Center HFO to oversee all store operations, deliver exceptional patient experiences, and drive growth in local markets.

You will lead a team, analyze performance metrics, resolve patient concerns, and collaborate with Eye Care Services to expand access to quality eye care.

Join a mission-driven healthcare organization headquartered in Detroit offering opportunities for professional development and meaningful impact.

Qualifications

• Two years of optical experience minimum.
• One year of managerial experience minimum.
• Strong leadership, communication and interpersonal skills.
• Ability to organize and prioritize daily activities for self and team.
• Completion of Henry Ford OptimEyes training courses.

Responsabilités

• Oversee all store operations to ensure smooth daily functioning.
• Receive and resolve patient concerns and complaints within guidelines.
• Maintain accurate records and prepare required reports.
• Analyze daily KPIs to identify growth opportunities.
• Promote and market HFO in local markets and lead practice-building activities.
• Collaborate closely with Eye Care Services (Ophthalmology) department.

Connaissances

Managerial experience

Leadership

Communication

Interpersonal skills

Optical industry experience

Organization & prioritization

Training completion

Formation

High School Diploma or GED

Description du poste

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Job Title

About the Department

As part of Henry Ford Health's Community Care Services, the Vision Center HFO plays a vital role in expanding access to eye care services within our communities. We are dedicated to providing high-quality optical services, ensuring that patients receive the care they need in a convenient and accessible manner. Our team works closely with the Eye Care Services (Ophthalmology) department to deliver comprehensive vision solutions, making a meaningful impact on the lives of diverse populations.

Role Overview

As the Mgr- Vision Center HFO, you will oversee all store operations, ensuring exceptional patient experiences and driving growth. You will lead a team to achieve key performance goals, resolve patient concerns, and promote our services in local markets. Your role is critical in bridging the gap between patient needs and high-quality eye care services.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Oversee all store operations to ensure smooth daily functioning.
• Receive and resolve patient concerns and complaints within established guidelines.
• Maintain accurate records and prepare required reports.
• Analyze daily Key Performance Indicators to identify growth opportunities.
• Promote and market HFO in local markets and lead practice-building activities.
• Collaborate closely with the Eye Care Services (Ophthalmology) department.

What You Will Need

Required Qualifications

• High School Diploma or GED.
• Minimum of two (2) years of optical experience.
• Minimum of one (1) year managerial experience.
• Ability to organize and prioritize daily activities for self and team members.
• Demonstrated managerial, leadership, communication, and interpersonal skills.
• Completion of all required training courses as dictated by Henry Ford OptimEyes.

Preferred Qualifications

• Knowledge of revenue and expense reports.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and contribute to mission-driven work. We provide opportunities for continuous learning and development, empowering you to make a meaningful impact in healthcare.