Vision Center Lead: Elevate Sales & Customer Care

Walmart; Columbus (IN); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discounts

Paid time off

Job summary

Walmart Vision Center in Columbus, IN seeks an optician to drive sales, ensure accurate pricing and in-stock levels, and lead associates in delivering outstanding customer service.

You will educate MembersCustomers on eyewear choices, obtain measurements, verify prescriptions, and maintain optical equipment while upholding privacy and safety standards in a high-volume store environment.

Qualifications

• Completion of 2 or more years of college OR 1 year’s retail experience and 1 year’s supervisory experience OR 2 years’ general work experience including 1 year’s optical experience.
• High school diploma or equivalent.
• Current eligibility to work as an optician or apprentice optician under applicable state laws, regulations, and/or rules.

Responsibilities

• Drives sales in the Vision Center by ensuring effective merchandise presentation including accurate and competitive pricing proper signing and instock and inventory levels budgeting and forecasting sales and assessing economic trends and community needs
• Models enforces and provides direction and guidance to Associates on proper CustomerMember service approaches and techniques to ensure CustomerMember needs complaints and issues are successfully resolved within Company guidelines and standards
• Oversees the implementation of and participates in community outreach programs and encourages Associates to serve as good members of the community
• Ensures compliance with Company and legal policies procedures and regulations for the Vision Center by analyzing and interpreting reports implementing and monitoring asset protection and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing direction and guidance on executing Company programs and strategic initiatives and directing the Vision Center Associates in ensuring confidentiality of information documentation and assigned records
• Provides supervision and development opportunities for Associates in the Vision Center by hiring training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace
• Ensures the provision of quality eyewear by consulting with and educating MembersCustomers selecting products based on MemberCustomer needs obtaining measurements verifying prescriptions maintaining confidential information performing minor frame repair and maintaining Optical equipment
• Upholds the Companys Open Door Policy and coordinates oversees jobrelated activities by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
• Respect the individual by building highperforming teams embracing differences in people cultures ideas and experiences creating a workplace where associates feel seen supported and connected through a culture of belonging
• Respect the individual works collaboratively builds strong relationships communicates with impact energy and positivity to motivate and influence
• Respect the individual attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
• Act with Integrity maintains the highest standards of integrity ethics and compliance models Walmart values and supports a culture of belonging eliminating waste participating in local giving
• Act with Integrity acts in a selfless manner and is consistently humble selfaware honest fair and transparent
• Serve Our Customers and Members delivers results while putting the customer first adapts to how where and when customers shop and applies EDLP and EDLC models
• Serve Our Customers and Members makes decisions based on data insights balances short and longterm priorities and considers stakeholders when making plans
• Strive for Excellence displays curiosity takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
• Strive for Excellence drives continuous improvements and supports others through change.

Job description

Walmart Vision Center in Columbus, IN seeks an optician to drive sales, ensure accurate pricing and in-stock levels, and lead associates in delivering outstanding customer service.

You will educate MembersCustomers on eyewear choices, obtain measurements, verify prescriptions, and maintain optical equipment while upholding privacy and safety standards in a high-volume store environment.