Vision Care Front Desk & Patient Services Coordinator

MyEyeDr.; Keyser (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses & commission

Medical & dental coverage

Savings plans

Life insurance

Vision coverage

401K with company match

PTO & paid holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to support the front desk during check-in and check-out, delivering a personalized patient experience. Training will be provided to learn eyewear industry basics and insurance options.

You will manage multiple phone lines, greet patients, verify insurance, confirm appointments, and assist with office duties. Weekend and evening shifts may be required, reporting to the Office General Manager.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Communication skills

Computer literacy

Team player

Job description

MyEyeDr. is seeking a Patient Service Coordinator to support the front desk during check-in and check-out, delivering a personalized patient experience. Training will be provided to learn eyewear industry basics and insurance options.

You will manage multiple phone lines, greet patients, verify insurance, confirm appointments, and assist with office duties. Weekend and evening shifts may be required, reporting to the Office General Manager.