Vision Care Coordinator — Patient Experience

EssilorLuxottica; City of Albany (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Retirement savings

Paid time off

Employee discounts

Job summary

DiNapoli Opticians Albany is seeking a Full-Time Front Desk/Administrative Assistant to join our patient‑focused team. You will greet patients, answer phones, schedule appointments, and help coordinate care so doctors can focus on vision exams and patient needs.

This role supports the practice within the EssilorLuxottica network, emphasizes HIPAA compliance, accurate billing, and a welcoming, organized office.

Qualifications

• High School graduate or equivalent.
• 2+ years of office experience in a healthcare setting.
• Strong customer service and communication skills.
• Problem solving ability and strong organization skills.

Responsibilities

• Greet patients upon arrival and manage in-person welcome.
• Answer phones promptly and courteously.
• Schedule and coordinate appointments to optimize provider time.
• Notify providers of arrivals and delays to keep schedule.
• Handle reminders for appointments and pickup notifications.
• Maintain patient financial records and assist with claims.
• Ensure HIPAA compliance and confidential handling of information.
• Support office operations and dress code adherence.
• Work weekends/evenings as needed.

Skills

Customer service

Communication

Listening

Problem solving

Organization

Office experience

Education

High School diploma or equivalent

Tools

POS systems

Patient record systems

Office software

Job description

DiNapoli Opticians Albany is seeking a Full-Time Front Desk/Administrative Assistant to join our patient‑focused team. You will greet patients, answer phones, schedule appointments, and help coordinate care so doctors can focus on vision exams and patient needs.

This role supports the practice within the EssilorLuxottica network, emphasizes HIPAA compliance, accurate billing, and a welcoming, organized office.