Vision Care Assistant — Patient Experience Lead (Part-Time)

Visionworks of America; Jacksonville (FL); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Part Timers

Job summary

Visionworks is seeking a part-time Clinical Specialist (CS)/Optometric Assistant in Jacksonville, FL to be the face of our Exam Practice and guide patients through initial eye care steps with warmth and expertise.

You will support documentation, introduce patients to the OD, and help move them from exam to sales while ensuring a smooth, human experience. Includes store operations and customer service duties.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Skills

Customer service

Education

HS diploma/GED or equivalent

Job description

Visionworks is seeking a part-time Clinical Specialist (CS)/Optometric Assistant in Jacksonville, FL to be the face of our Exam Practice and guide patients through initial eye care steps with warmth and expertise.

You will support documentation, introduce patients to the OD, and help move them from exam to sales while ensuring a smooth, human experience. Includes store operations and customer service duties.