Vision AI Adoption & Enablement Specialist

Everseen; Cincinnati (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Everseen is seeking a Customer Success Analyst in Cincinnati to drive client onboarding, enablement, and adoption across Vision AI solutions. You will lead training sessions, run campaigns to re-engage users, and collaborate with Customer Success Managers on Quarterly Business Reviews.

You will analyze usage data to craft actionable insights, translate feedback into product requests, and partner with Sales, Product, and Engineering to optimize the customer experience.

Qualifications

• 1-3 years of experience in a Customer Success, Retail Management or Training and Enablement role.
• Strong presentation and facilitation skills—highly comfortable commanding a room and explaining technical concepts simply to non-technical users.
• High proficiency in organizing and interpreting usage metrics using tools like Microsoft Excel or Power BI.
• Exceptional written communication skills for drafting clear, friendly, and structured user guides.
• A proactive, empathetic, and problem-solving mindset.
• Willingness to travel is essential for this role. There could be up to 50% travel to customer sites.
• Experience working in a SaaS, Vision AI, or retail technology environment is preferred.
• Prior experience developing insights and best practice recommendations from raw data and trend analysis is advantageous.

Responsibilities

• Lead interactive training sessions, workshops, and live webinars to onboard and upskill client end-users.
• Conduct direct adoption check-ins with key client user groups to gather qualitative feedback and address usage blockers.
• Serve as the primary customer-facing specialist for functional product questions, best practices, and daily workflow optimization.
• Identify low-engagement user segments through data and execute direct outreach campaigns (emails, virtual drop-ins) to re-engage them.
• Create, host, and distribute localized educational content, video walkthroughs, and how-to guides directly to client teams.
• Partner with client-side champions to establish internal peer-enablement programs.
• Co-present adoption insights and usage trends alongside Customer Success Managers during client meetings and QBRs.
• Act as the customer's advocate internally, translating end-user feedback into structured feature requests for Product and Engineering.
• Monitor user engagement KPIs and build easily digestible usage dashboards.
• Translate complex system analytics into clear, value-focused stories showing customers the efficiency gains.

Skills

Presentation skills

Excel

Power BI

Usage metrics analysis

Written communication

Tools

Power BI

Microsoft Excel

Job description

Everseen is seeking a Customer Success Analyst in Cincinnati to drive client onboarding, enablement, and adoption across Vision AI solutions. You will lead training sessions, run campaigns to re-engage users, and collaborate with Customer Success Managers on Quarterly Business Reviews.

You will analyze usage data to craft actionable insights, translate feedback into product requests, and partner with Sales, Product, and Engineering to optimize the customer experience.