Customer Success Manager: Adoption & Retention Lead

Vector Solutions; Cincinnati (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Matching 401(k) retirement plan

Flexible work arrangements

Tuition Reimbursement Program

Pet Insurance

Wellness programs

Job summary

Vector Solutions in Cincinnati, OH is seeking a Customer Success Manager to drive platform adoption and manage a growing book of business. You will be the primary contact for administrators, conduct business reviews, and coordinate onboarding for new and existing customers.

Responsibilities include retention efforts, proactive communication of updates, and collaboration with cross-functional teams to expand relationships.

Qualifications

• Bachelor's degree preferred.
• 3–5 years in a customer-facing, service-oriented role.
• Excellent interpersonal and communication skills, with ability to build relationships.
• Proven ability to work independently and travel up to 10%.

Responsibilities

• Drive retention and expansion by advising customers for platform adoption.
• Serve as primary contact for administrators in your book of business.
• Conduct regular business reviews to align with customer goals.
• Proactively communicate platform updates and best practices.
• Identify and escalate major product issues and risks.
• Host webinars and office hours; support User Acceptance Testing when needed.
• Maintain knowledge base content with the platform team.

Skills

Interpersonal skills

Communication

Self-management

Time management

Teamwork

Travel up to 10%

Education

Bachelor's degree in related field

Tools

CRM (Salesforce)

Microsoft Office

Job description

Vector Solutions in Cincinnati, OH is seeking a Customer Success Manager to drive platform adoption and manage a growing book of business. You will be the primary contact for administrators, conduct business reviews, and coordinate onboarding for new and existing customers.

Responsibilities include retention efforts, proactive communication of updates, and collaboration with cross-functional teams to expand relationships.