Customer Success Analyst: Adoption & Enablement

Everseen; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Everseen is seeking a Customer Success Analyst to enable clients in adopting Vision AI solutions and to drive maximum value. You will connect usage data with user behavior, guide onboarding, deliver enablement training, and run outreach campaigns to convert struggling users into champions.

You will lead interactive trainings, conduct adoption check-ins, and serve as the primary customer-facing expert for product questions and workflow optimization. Travel up to 50% may be required.

Qualifications

• 1–3 years of experience in a Customer Success, Retail Management or Training and Enablement role.
• Strong presentation and facilitation skills—comfortable commanding a room and explaining technical concepts to non-technical users.
• High proficiency in organizing and interpreting usage metrics using tools like Excel or Power BI.

Responsibilities

• Direct Client Enablement & Training: Lead sessions, onboarding, and webinars to upskill client end-users.
• Proactive Adoption Campaigns: Identify low-engagement segments and run targeted outreach and create educational content.
• CSM Collaboration & QBRs: Co-present adoption insights with CSMs in client meetings and translate feedback into feature requests.
• Data-Driven Insights: Monitor KPIs, build usage dashboards, and turn analytics into value stories for clients.

Skills

Presentation skills

Data interpretation

Written communication

Customer-facing mindset

Tools

Excel

Power BI

Job description

Everseen is seeking a Customer Success Analyst to enable clients in adopting Vision AI solutions and to drive maximum value. You will connect usage data with user behavior, guide onboarding, deliver enablement training, and run outreach campaigns to convert struggling users into champions.

You will lead interactive trainings, conduct adoption check-ins, and serve as the primary customer-facing expert for product questions and workflow optimization. Travel up to 50% may be required.