Virtual Service Representative

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 53,000 - 98,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Job summary

Inizio Engage, in partnership with a leading biotechnology company, seeks performance-driven sales and access professionals for remote and field roles across commercial, patient solutions, and medical affairs. Competitive pay, comprehensive benefits, and growth opportunities are highlighted.

The role involves supporting field teams, engaging healthcare professionals, and executing strategic campaigns while maintaining data integrity and high call productivity.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years of pharmaceutical or B2B sales experience.
• Previous virtual/contact center sales experience required.
• Strong technical acumen and work ethic.
• Open to feedback and performance development.

Responsibilities

• Support field teams in execution of strategic plans and campaigns.
• Assist with brand initiatives and transition efforts across channels.
• Engage with healthcare professionals on product access points and patient materials.
• Establish and maintain productive relationships with stakeholders by phone and web.
• Adapt to new therapeutic areas and business channels as needed.
• Utilize networks and tools to broaden reach and interest across stakeholders.
• Accurately enter client data and track progress per policy.
• Maintain call productivity and meet program objectives.
• Communicate progress with virtual and field managers.

Skills

Relationship building

Virtual sales experience

Strong communication

Technical acumen

Adaptability

Education

Bachelor’s degree or equivalent experience

Job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses. We are seeking performance-driven, proven, ambitious, and competitive sales and access professionals who are willing to put forth discretionary effort to go the extra mile. This is your opportunity to join Inizio Engage and represent a top biotechnology company!

Why You’ll Love Working Here

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

Responsibilities

• Supporting field teams in the execution of strategic plans and campaigns.
• Support ongoing brand initiatives including transition from retail to specialty pharmacy partners, broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings.
• Engage with Healthcare Professionals in the support of product access points and management of client materials within assigned territories, including marketing campaigns and patient support materials.
• Establish phone presence; commanding and disarming, ability to create rapport, network, build, and maintain productive business relationships.
• Adhere to new therapeutic areas and channels of business and adapt to organizational change.
• Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders.
• Verify and complete required data entry including details of the target’s responses, notes and any follow-through actions in accordance with policies and procedures set by the client.
• Maintain call productivity and metrics, which are required by Inizio Engage and the client.
• Manage daily call activity to optimize time and maximize the achievement of objectives.
• Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a "call plan" objective.
• Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information and benefits of specialty pharmacy network with target audiences using proper terminology.
• Successfully complete the Client’s product training (self-study, testing, field work and classroom training at the Client’s site or electronically) and meet training expectations set by the Client in order to proceed to servicing the Client’s customers within the parameters of the program.
• Effectively and timely communicate with the Virtual Sales Manager, Field Regional Sales Manager, and Field counterparts (as appropriate) on project’s progress.
• Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA’s promotional regulations, and Client policy.

Qualifications

• Bachelor’s degree or equivalent experience
• 2+ year of pharmaceutical or B2B sales experience
• Previous virtual/contact center sales experience required
• Strong technical acumen
• Strong work ethic, ability to build rapport quickly
• Positive attitude, adaptable to new situations
• Open to and actively solicits feedback on performance and skill development

Base pay range: $53K – $98K per year.

Equal Opportunity & Inclusion

Inizio Engage is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion, sexual orientation, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law. Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.