Virtual Retirement & Benefits Specialist

Superior Plus Propane; Pennsylvania; Hybrid; USD 60,000 - 70,000; Full time

Job summary

Superior Plus Propane is seeking a Retirement & Benefits Specialist to support US benefits, retirement, leave, disability, and wellness programs. This virtual role partners with HR, Payroll, Finance, Legal, and vendors to ensure accurate administration, reporting, and communications for high-quality employee experience.

The role requires knowledge of ACA/ERISA/COBRA/HIPAA/FMLA/ADA, Dayforce benefits data, and strong stakeholder communication.

Qualifications

• University degree or professional certification is required.
• Strong knowledge of US benefits, retirement, and leave programs listed in job description.
• Experience with ACA, ERISA, COBRA, HIPAA, FMLA, ADA and state leaves.
• Ability to reconcile invoices, data audits, and regulatory reporting.
• Proficient with Dayforce benefits administration and reporting.

Responsibilities

• Administers US health and welfare benefits including enrollment, eligibility, and vendor integrations.
• Manages US retirement programs: 401(k) activities, enrollments, contribution changes, reporting.
• Coordinates US leave and disability programs with managers and third-party admins.
• Provides guidance to employees and stakeholders on benefits, retirement, and leave.
• Resolves complex data, billing, eligibility, and vendor issues with sound judgment.
• Develops communications and training materials for employees.
• Maintains accurate documentation and confidentiality.
• Supports budgeting, renewal analysis, and open enrollment planning.

Skills

ACA knowledge

ERISA familiarity

COBRA knowledge

HIPAA compliance

FMLA understanding

ADA familiarity

Vendor coordination

Data accuracy

Communication to stakeholders

Dayforce benefits system

Budgeting awareness

Education

University Degree or Professional Certification

Tools

Dayforce

Microsoft Office

Job description

Reporting to the Manager, Retirement & Benefits, the Retirement & Benefits Specialist will support employee benefits, retirement, leave, disability, and wellnessadministrationforU.S.programs.This role is responsible for the administration,communication, reporting,compliancesupport, vendor coordination, and continuous improvement ofU.S.benefits,retirement, and leaveprograms while helping deliver aconsistent,high-quality employee experience.As a subject matter expert forU.S.benefits, retirement, and leave administration, this role will support health and welfare programs, retirementplans, employee leaves, vendor partnerships,eligibility processes,employee education, reporting, and Dayforce-related benefits data administration.The Specialist will partner closely with employees, leaders, HR Business Partners, Payroll, Finance, Legal, HRIS, benefit carriers, retirement providers, brokers, leave administrators, and other external partners to ensure programs are administered accurately, consistently, and effectively.This role requires sound judgment, discretion, analytical thinking, strong attention to detail, and the ability to independently manage day-to-day administration while supporting process improvements, annual renewal activities, open enrollment,and project initiatives in a fast-pacedU.S. benefitsenvironment.

This position is a virtual position, but we are looking to hire someone in the Rochester, NY or Wayne, PA area.

What you'll do

• Administers U.S. health and welfare benefits, including medical, dental, vision, prescription drug, life insurance, disability, voluntary benefits, Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), wellness programs, employee eligibility, enrollments, life events, terminations, and carrier or vendor integrations.
• Administers U.S. retirement programs, including 401(k) plan activities, employee enrollments, contribution changes, employee education, vendor coordination, compliance support, annual testing, audit requests, and plan-related reporting.
• Coordinates U.S. leave and disability programs, including FMLA, applicable state leaves, ADA accommodation support, Paid Family Leave, Short-Term Disability, Long-Term Disability, and related case administration in partnership with employees, managers, HR stakeholders, and third-party administrators.
• Serves as a primary subject matter expert for U.S. benefits, retirement, leave, disability, and wellness programs by providing clear, accurate, and timely guidance to employees, managers, HR Business Partners, Payroll, Finance, and other key stakeholders.
• Researches and resolves complex employee, eligibility, enrollment, billing, payroll deduction, vendor, and data issues while applying plan provisions, established processes, and sound judgment; escalates complex or high-risk matters as appropriate.
• Develops, updates, and delivers employee communications, FAQs, presentations, training materials, and other education materials that improve understanding and support a positive employee experience.
• Coordinates day-to-day relationships with benefit carriers, brokers, retirement providers, leave administrators, HRIS partners, and other third-party vendors to support effective administration, issue resolution, service performance, and timely escalation of operational concerns.
• Reviews, reconciles, and validates benefit invoices, HSA funding, retirement funding, vendor reporting, payroll deductions, employee contributions, carrier files, and HRIS data to support billing accuracy, data integrity, and financial controls.
• Supports benefits budgeting, forecasting, renewal analysis, cost modeling, utilization review, vendor reporting, open enrollment planning, and leadership-ready summaries that inform program recommendations and business decisions.
• Supports compliance with applicable federal and state requirements, including ACA, ERISA, COBRA, HIPAA, FMLA, ADA, state leave regulations, required notices, nondiscrimination testing, plan documentation, regulatory reporting, audits, and recordkeeping obligations.
• Identifies, recommends, and implements process improvements that strengthen controls, simplify administration, reduce manual effort, improve data accuracy, enhance vendor accountability, and improve the overall employee and stakeholder experience.
• Maintains accurate and confidential documentation, records, case notes, reports, and plan administration materials in accordance with company standards, privacy expectations, and applicable compliance requirements.
• Performs other related duties as assigned.

What you bring

• University Degree or Professional Certification
• Intermediate Experience – More than three years and less than five years
• Strong working knowledge of U.S. health and welfare benefits, retirement plans, leave administration, and related requirements, including ACA, ERISA, COBRA, HIPAA, FMLA, ADA, and applicable state leave programs.
• Knowledge of benefits funding, invoice reconciliation, eligibility processes, data audits, regulatory reporting, and plan documentation.
• Proficiency with Microsoft Office applications and Dayforce benefits administration, reporting, data validation, and workflow processes.
• Works independently within established policies, plan provisions, and governance requirements to manage day-to-day U.S. benefits and retirement administration.
• Researches and resolves complex employee, data, billing, eligibility, and vendor issues; identifies risk and escalates matters requiring leadership, legal, or strategic direction.
• Uses sound judgment, data, and operational knowledge to recommend process improvements and practical solutions.
• Communicates complex benefits, retirement, and leave information clearly and accurately to employees, managers, and HR stakeholders.
• Builds effective working relationships with HR Business Partners, Payroll, Finance, HRIS, Legal, benefit carriers, brokers, retirement providers, and third-party administrators.
• Handles confidential and sensitive information with professionalism and discretion.

The expected annual salary range for this role is $60,000 - $70,000 a year.

Please note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, geographical location, as well as market and business considerations.

Here at Superior Plus Propane, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at [e-mail] to let us know how we can enhance your experience.