Virtual Relationship Manager - Current Account

Mintskill HR Solutions LLP; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Mintskill HR Solutions LLP is seeking a Current Account – Elite Banker (Virtual Sales) to manage a mapped CASA portfolio through virtual interactions and digital channels. The role focuses on acquiring, growing, and cross-selling Current Account customers while ensuring compliant, customer-centric service.

Ideal candidates have at least 2 years in banking, strong relationship skills, and comfort with digital banking platforms to drive value and deliver a superior customer experience.

Qualifications

• Graduation in any discipline (Full-Time)
• Minimum 2 years in banking or allied financial services
• Prior exposure to CASA handling or virtual relationship management preferred

Responsibilities

• Manage a mapped portfolio of Current Account customers via virtual interactions
• Deepen relationships to improve wallet share and CASA balances
• Cross-sell banking products and onboard to Relationship Banking/Preferred programs
• Coordinate with branches to close working capital and loan transactions
• Support audit requirements and contribute to process improvements

Skills

Customer engagement

Relationship management

Cross-selling

Digital banking

Education

Graduation

Job description

Job Purpose:

The Current Account – Elite Banker(Virtual Sales) is responsible for managing and growing a mapped portfolio of Current Account customers through virtual and digital engagement channels. Operating from a centralized sales or service hub, the role focuses on CASA growth, customer acquisition, relationship deepening, cross-selling of banking products, and delivering a superior customer experience. The role combines sales-driven relationship management with strong operational discipline and compliance, ensuring customers receive personalized, solution-oriented banking support while adopting digital banking platforms.

Roles & Responsibilities:

Manage a mapped portfolio of Current Account customers through virtual interactions (calls/digital channels). Deepen customer relationships to enhance overall relationship value and wallet share. Drive CASA value build-up and acquire new Current Account customers in line with targets. Increase product holding per customer through effective need-based cross-selling. Profile customers to identify financial needs and recommend suitable banking solutions. Cross-sell banking products including Credit Cards, CMS, POS, Trade Services, Retail and SME Loans, Insurance, Investments, SIPs, and other bank programs. Promote and onboard eligible customers to Relationship Banking / Preferred programs. Coordinate with branch and internal teams to close working capital, business loans, retail assets, CMS, POS, and trade transactions generated through virtual engagement.

Secondary Responsibilities:

Support audit requirements and control checks as defined by the bank. Contribute to process improvements and best practices in virtual relationship management. Collaborate with branch and cross-functional teams to achieve overall business objectives.

Requirements

Education: Graduation in any discipline (Full-Time mandatory)

Experience: Minimum 2 years of experience in banking or allied financial services. Prior exposure to Current Account handling, customer engagement, sales, or virtual relationship management preferred.

Skills & Attributes:

Strong customer engagement and relationship management skills. Proven ability to cross-sell and grow CASA balances. Excellent verbal communication skills with high professionalism. Comfort with digital banking platforms, mobile applications, and virtual servicing. Solution-oriented mindset with a strong customer-first approach. Close attention to detail and commitment to compliance and ethical standards. Ability to work independently, manage targets, and perform in a fast-paced virtual environment.