Relationship Banker

Valley Bank; Hackettstown (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Valley Bank in Hackettstown, NJ is seeking a Senior Relationship Banker to serve as a trusted financial advisor for retail customers. The role blends consultative sales, account management, and high-quality service to deepen client relationships and drive branch revenue.

You will manage a personal client portfolio, promote online banking, and collaborate with colleagues to meet sales goals while ensuring compliance with bank policies.

Qualifications

• High school diploma or GED required; retail banking experience preferred.
• Strong verbal and written communication with customers.
• Ability to analyze needs and propose financial solutions.
• Experience with cash handling and store/branch operations is a plus.

Responsibilities

• Grow existing customer relationships and acquire new ones through proactive sales.
• Deliver exceptional service and educate customers on bank products.
• Open accounts and discuss loan products with customers.
• Support branch staff and ensure regulatory compliance.

Skills

Verbal communication

Written communication

Customer service

Cross selling

Analytical skills

Problem solving

Decision making

Multi-tasking

Computer skills

Relationship management

Education

High School Diploma or GED

Associates or Bachelor's related field preferred

Tools

FIS/IBS

Job description

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

The Senior Relationship banker serves as a trusted financial advisor to retail banking customers, providing personalized guidance on banking products and services while deepening customer relationships. This role combines consultative sales, account management, and operational expertise to deliver a high quality customer experience. Senior Relationship bankers proactively identify customer needs, recommend appropriate financial solutions, and support customers in achieving their financial goals.

In addition to managing a personal portfolio of clients, the Senior Relationship banker acts as a subject matter expert within the branch, supporting less experienced bankers, assisting with complex transactions, and ensuring compliance with bank policies and regulatory requirements. This position plays a key role in driving branch revenue, increasing customer retention, and maintaining strong customer satisfaction.

Responsibilities Include But Are Not Limited To

• Focus on growing existing customer relationships and acquiring new ones through consistent sales execution, lead management, and proactive cross selling.
• Deliver exceptional customer service in alignment with the bank's mission, engaging customers with friendly, professional, and solution oriented service.
• Maintain strong knowledge of all bank products and services, effectively educating customers and cross-selling to meet their financial needs.
• Present a confident and professional demeanor to establish trust, access customer needs, and recommend appropriate financial solutions.
• Meet with customers to conduct financial needs assessments, maximize sales opportunities, and provide full-service support. Open new accounts, including checking, savings, CDs, and IRAs and discuss/sell loan products to existing and prospective customers.
• Demonstrates and promotes online and mobile banking capabilities.
• Responsible for meeting customer expectations and achieving service quality standards. Participate/oversee the sales referral process ensuring customer financial needs are met and assist management in coaching and mentoring branch staff.
• Perform all customers' transactions efficiently while leveraging technology to enhance service. Maintains and balances a cash drawer and utilizes teller scanning equipment, cash recyclers, cash dispensers, and coin machines.
• Serve as Vault Teller ensuring adequate branch cash levels by managing currency and coin orders, shipments, and distribution to tellers within established limits.
• Participate in community events and supports CRA initiatives, activities, and programs.
• Report significant matters, issues, and unusual customer activity to management while maintaining strong knowledge of compliance and regulatory requirements.
• Adhere to the bank's code of conduct and all policies and procedures.

Required Skills

• Excellent verbal and written communication. Ability to write correspondence and appropriately and accurately demonstrate products and services to customers.
• Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong analytical, problem solving, and decision-making skills to effectively uncover and resolve complex customer issues.
• Ability to make sound decisions which include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Provides deep understanding of Retail Banking and strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

Required Experience

• High School Diploma or GED equivalent; and minimum of one year experience in customer service, retail sales and service position with cash handling, or a similar role.

Preferred Experience

• 1 year of business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
• Associates degree or Bachelors' degree with concentration in accounting, business, finance, economics or a related field.
• FIS/IBS (Integrated Banking Solutions).