Virtual Patient Companion

ccf; Cleveland (OH); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Cleveland Clinic is seeking a Virtual Patient Companion to provide continuous remote observation of patients from a centralized monitoring location at the Beachwood campus. You will observe up to 15-20 patients across the enterprise using TeleSitter and respond to events by notifying nursing staff for timely intervention.

The role emphasizes attention to detail, effective communication, and strict adherence to patient confidentiality and hospital policies within a team-based environment.

Formación

• High School Diploma or GED required.
• General knowledge of hospital settings is needed.
• Ability to monitor up to 15 patients on one screen and prioritize situations.
• Effective communication with patients and hospital staff is essential.
• Discretion and courtesy when interacting with patients, visitors, and staff.

Responsabilidades

• Monitor patients via a centralized telemonitoring system.
• Verbally redirect patients and alert nursing staff via alarm or Vocera when intervention is needed.
• Maintain constant patient observation and promptly respond to shifts and hand-offs.
• Schedule meal breaks and coordinate relief with staff to ensure continuous monitoring.
• Communicate clearly with patients using microphone and headset while upholding confidentiality.

Conocimientos

Attention to detail

Effective communication

Multitasking

Prioritization

Educación

High School Diploma/GED

Herramientas

TeleSitter Solution

Descripción del empleo

Job Title

Virtual Patient Companion

Location

Beachwood

Facility

Cleveland Clinic Administrative Campus

Department

Virtual Patient Companion-Nursing Institute

Job Code

G99942

Shift

Day/Night Rotation

Schedule

6:30am-7:00pm/6:30pm-7:00am

Job Summary

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world .

The Virtual Patient Companion provides continuous remote observation of patients across the Cleveland Clinic enterprise from a centralized monitoring location. Using a telemonitoring system, they observe multiple patients (up to 15-20 at a time) to ensure safety and prevent at-risk behaviors. The companion's first response is to verbally redirect the patient as needed, and they promptly alert nursing staff through the alarm system or Vocera communication when intervention is required . This role requires strong attention to detail, effective communication, and adherence to patient confidentiality and hospital policies.

A caregiver in this position works day/night rotation| 6:30am-7:00pm or 6:30pm-7:00am.

A caregiver who excels in this role will:

• Comply with established corporate and departmental policies, procedures, objectives , quality assurance methods and safety codes.
• Demonstrate compliance with licensing, regulatory and accrediting agency provisions as required .
• Demonstrate appropriate and professional communication behavior toward patients, customers and coworkers.
• Cooperate with m anagement and peers to promote an environment of teamwork and collaboration.
• Demonstrate an understanding of a nd proficiency in the use of the NAME TeleSitter Solution software.
• Maintain visual observation .
• Verbally redirect patient s over a digital two -way audio device in patient room s .
• Immediately summon the nursing staff if the patient requires assistance .
• Participate in the hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment .
• Arrange meal break times and inform staff before leaving the monitoring station so relief may be provided to ensure constant patient observation.
• Provide patients with explanations as necessary without counseling or providing opinions.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• General knowledge of hospital settings
• Can m onito r up to 15 patients on one screen at one time and prioritize simultaneous situations
• Can communicate effectively with patients using a microphone and headset
• Can communicate with hospital staff and respond quickly to patient behavioral changes
• Can use discretion and courtesy when working with patients, visitors, and staff

Preferred qualifications for the ideal future caregiver include:

• Previous experience in a hospital environment
• Previous c linical experience
• Previous d irect p atient c are experience
• Nurse Assistant/Medical Assistant C ertification

Physical Requirements:

Requires the ability to sit for prolonged periods.

Lifting and carrying weights of up to 10 pounds from low to high levels is occasionally required and is an essential function of the position.

Grasping and reaching are frequently required handling demands.

Mental concentration and working with precise limits of accuracy are important.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position