Virtual Patient Companion

Cleveland Clinic; Beachwood (OH); Remote; USD 22,000 - 33,000; Full time

Job summary

The Cleveland Clinic is hiring a Virtual Patient Companion to provide continuous remote observation of patients using the TeleSitter system from a centralized monitoring location. You will observe up to 15–20 patients at a time, verbally redirect during incidents, and promptly alert nursing staff when intervention is needed.

This role requires strong attention to detail, effective communication with patients and hospital staff, and strict adherence to patient confidentiality and hospital

Qualifications

• Must have strong communication with patients via microphone and headset.
• Ability to observe multiple patients on one screen and prioritize incidents.
• Proficient in basic computer operations and Windows OS.
• Capable of professional communication with patients, visitors and staff.
• Adherence to hospital policies and patient confidentiality.

Responsibilities

• Provide continuous remote observation of patients using TeleSitter system.
• Verbally redirect patients and alert nursing staff when intervention is required.
• Summon nursing staff promptly for patient assistance and safety concerns.
• Participate in hand-offs of relevant patient information at shift changes.
• Coordinate meal breaks and ensure continuous patient observation.

Skills

Effective communication

Attention to detail

Multitasking / prioritization

Verbal redirection

Teamwork

Education

High School Diploma/GED

Tools

NAME TeleSitter Solution

Job description

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Virtual Patient Companion provides continuous remote observation of patients across the Cleveland Clinic enterprise from a centralized monitoring location. Using a telemonitoring system, they observe multiple patients (up to 15-20 at a time) to ensure safety and prevent at-risk behaviors. The companion’s first response is to verbally redirect the patient as needed, and they promptly alert nursing staff through the alarm system or Vocera communication when intervention is required. This role requires strong attention to detail, effective communication, and adherence to patient confidentiality and hospital policies

A caregiver in this role works a day/night rotation from 6:30 a.m. – 7:00 p.m. and 6:30 p.m. – 7:00 a.m.

A caregiver who excels in this role will:

• Comply with established corporate and departmental policies, procedures, objectives, quality assurance methods and safety codes.
• Demonstrate compliance with licensing, regulatory and accrediting agency provisions as required.
• Demonstrate appropriate and professional communication behavior toward patients, customers and coworkers.
• Cooperate with management and peers to promote an environment of teamwork and collaboration.
• Demonstrate an understanding of and proficiency in the use of the NAME TeleSitter Solution software.
• Maintain visual observation.
• Verbally redirect patients over a digital two-way audio device in patient rooms.
• Immediately summon the nursing staff if the patient requires assistance.
• Participate in the hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment.
• Arrange meal break times and inform staff before leaving the monitoring station so relief may be provided to ensure constant patient observation.
• Provide patients with explanations as necessary without counseling or providing opinions.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED
• General knowledge of hospital settings
• Can monitor up to 15 patients on one screen at one time and prioritize simultaneous situations
• Ability to communicate effectively with patients using a microphone and headset
• Ability to communicate with hospital staff and respond quickly to patient behavioral changes
• Able to use discretion and courtesy when working with patients, visitors, and staff
• Basic computer operation skills
• Basic Microsoft windows experience

Preferred qualifications for the ideal future caregiver include:

• Previous experience in a hospital environment
• Previous clinical experience