Virtual Patient Advocate & Care Navigator

Amaze Health; Denver (CO); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) plan

Job summary

A virtual healthcare company in Denver, CO seeks a Patient Advocate to support patients in navigating their insurance and care options. You will explain coverage details, assist with appeals, and coordinate referrals, all while providing empathetic support. Ideal candidates have over 3 years experience in financial counseling in healthcare, with bilingual skills being a plus. This full-time role offers a collaborative office environment to ensure optimal patient outcomes.

Qualifications

• 3+ years in financial counseling or insurance follow-up within healthcare.
• Strong knowledge of the revenue cycle.
• Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred.
• Ability to maintain a quiet workspace.

Responsibilities

• Verify benefits and simplify insurance details for patients.
• Support the denial and appeal journey for insurance claims.
• Coordinate referrals and secure authorizations efficiently.
• Provide clear, empathetic patient communication.

Skills

Financial counseling

Patient financial services

Insurance follow-up

Bilingual (Spanish/English)

Education

High school diploma or equivalent

Associate’s degree

Tools

Microsoft Office

Job description

Amaze Health delivers concierge-style virtual care that feels like having a trusted “doctor friend” on call 24/7, for everything from sudden illnesses to chronic conditions and mental health. As a true partner, we simplify the healthcare maze, guiding patients with clarity, compassion, and confidence while empowering them to take control of their health. Beyond treatment, we provide partnership, helping people feel heard, supported, and cared for throughout their journey. Join us as we transform healthcare, one patient at a time.

Amaze is seeking a compassionate and skilled Patient Advocate to join our dedicated team at our Denver office. We welcome professionals who are driven by empathy, continuous learning, and delivering patient-first solutions while working collaboratively in our dynamic office environment. As a Patient Advocate, you guide patients through the twists and turns of the healthcare system, making complex insurance and care processes clear, accessible, and less stressful every step of the way.

This role is perfect for someone who finds purpose in helping others navigate complex systems, enjoys meaningful connections, and thrives in a collaborative, office-based environment.

Responsibilities

• Make insurance understandable: Explain insurance coverage and costs in everyday language.
• Denials and appeals: Support patients through denials and appeals, managing paperwork and updates.
• Referrals: Coordinate referrals and prior authorizations for smooth access to care.
• Collaborate as a team: Offer empathetic support by phone, chat, or email, collaborating with teams to resolve patient issues.
• Innovate under pressure: Respond to emerging challenges with creative, patient-centered solutions that adapt to the realities and opportunities of virtual care

• Experience: At least 4 years working in a hospital or health insurance setting with direct experience in insurance processes, including financial counseling, patient financial services, and insurance follow-up.
• Certification: Certified Professional Biller (CPB) or Certified Professional Coder (CPC) preferred.
• Education: High school diploma or equivalent required; Associate’s degree preferred.
• Language: Bilingual (Spanish/English) strongly preferred.
• Key Attribute: Tech-savvy and confident, with excellent communication skills to explain details clearly and calmly in a fast-paced office environment.
• Workspace: Ability to maintain a professional, focused environment and manage sensitive information with care.
• Location: This is an in-person position at our Denver office, located in the Denver Tech Center near Bellview and I25. Regular attendance is required.

• An inclusive, team-driven culture where your voice is valued and collaboration is the norm.
• Opportunities to deepen your expertise in patient advocacy, insurance processes, and healthcare operations.
• A sense of mission—be part of a team that helps patients find clarity, access, and peace of mind at critical moments.
• A comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, and a 401(k) plan.
• Pay range for this position is $58,000 – $75,000 annually.

If you’re ready to help patients overcome obstacles and simplify the healthcare journey, we’d love to meet you. Join us and see the difference you can make—one conversation at a time.